Summary
Overview
Work History
Education
Skills
Timeline
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WILLIAM DICKERSON

JACKSONVILLE,FL

Summary

Highly motivated and meticulous professional seeking a challenging role in Customer Support where I can leverage my commitment to service excellence. Armed with strong interpersonal skills, I am eager to facilitate high-level customer interaction and foster loyalty in a versatile industry. As an enthusiastic team player, I am determined to contribute a stellar work ethic, robust leadership, and effectively collaborate in cross-functional operations.

Overview

3
3
years of professional experience

Work History

Logistics Specialist and Customer Support

E-commerce Business Owner
06.2023 - Current
  • Oversee all aspects of business operations, including inventory management, 1order fulfillment, and vendor relations
  • Digital Marketing: Develop and implement effective digital marketing strategies to maximize brand visibility
  • Advertise products across various platforms, including social media, leading to increased brand awareness and sales
  • Customer Service Excellence: Resolve customer complaints and inquiries promptly and professionally
  • Take a proactive approach to address customer needs, ensuring high levels of satisfaction
  • Quality Control: Implement rigorous quality control measures to uphold product standards
  • Collaborate with suppliers to maintain high-quality POD products.

Client Liaison and Product Maintenance

The Resurfacer, LLC.
09.2021 - Current
  • Greeted clients, understood their needs, and managed appointments
  • Conducted detailed inspections, cleaning, and respraying of bathtubs, providing expert maintenance adhering to standards
  • Facilitated client consultations and brokered discussions on service processes and timelines
  • Monitored the quality of repairs, ensuring client satisfaction
  • As part of administrative duties, handled client records, internal team collaboration, and report preparations in line with company policy.

Car Parts Installer/Warehouse Attendant

Wallenius Whilhelmsen Logistics
09.2020 - 09.2021
  • Assured meticulous attention to detail and diligence in car parts installation, combined with substantial care in managing warehouse logistics
  • Ensured seamless operations through professional acumen and committed work ethic.
  • Increased warehouse efficiency by organizing and maintaining inventory systems.
  • Inspected work areas for cleanliness and obstacles and removed cartons and boxes to keep work areas organized and hazard-free.
  • Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
  • Consistently lifted materials weighing as much as 75 pounds.

Education

Computer Service Technician -

Pine Knot Job Corps CCC
Pine Knot, KY
10.2017

High School Diploma -

Florida State College of Jacksonville
Jacksonville, FL
06.2016

Skills

  • Customer Service
    Consistently deliver high-quality customer service by understanding and catering to the needs of patients, guests, and coworkers Proven ability to handle high-stress situations and resolve customer issues effectively
  • Inventory Management
    Proficient in managing inventory, facilitating returns and exchanges, assessing inventory gaps and surplus
  • Data Analysis
    Expert in data interpretation and statistical analysis Skilled at transforming raw data into actionable insights
  • Teamwork
    Exemplary team player with a strong record of contributing to team objectives and collaborating on projects Known for demonstrating genuine leadership skills and a strong work ethic

Timeline

Logistics Specialist and Customer Support

E-commerce Business Owner
06.2023 - Current

Client Liaison and Product Maintenance

The Resurfacer, LLC.
09.2021 - Current

Car Parts Installer/Warehouse Attendant

Wallenius Whilhelmsen Logistics
09.2020 - 09.2021

Computer Service Technician -

Pine Knot Job Corps CCC

High School Diploma -

Florida State College of Jacksonville

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WILLIAM DICKERSON