Grace Thomas
Dublin,OH
Summary
Adept in customer service excellence and problem-solving, I bring over 6 years of experience from roles including Senior Customer Service Representative at Safelite. My background showcases a proven track record in enhancing customer satisfaction and resolving complex issues, underpinned by strong communication skills and adaptability.
Overview
8
8
years of professional experience
Work History
Senior Customer Service Representative/Billing Specialist
Safelite
Columbus, OH
03.2021 - Current
- Verified accuracy of information and resolved discrepancies with vendors before entering invoices for payment.
- Processed invoices, payments, and adjustments to accounts.
Guest Advocate
Target
Dublin, OH
11.2020 - 03.2021
- Assisted customers in completing purchases, locating items, and joining rewards programs
- Processed POS transactions (Checks, cash, and credit purchase)
- Answered questions about store return and exchange policies
- Monitored self-checkout and provided assistance
Sales Lead/Key Holder
Journeys Kidz
Dublin, OH
08.2019 - 11.2020
- Helped customers complete purchases
- Regularly exceeded daily sales and product add-on quotas
- Maintained customer satisfaction
- Responsible for opening and closing store
Food preparation and Customer Service
Donatos Pizza
Dublin, OH
03.2017 - 08.2019
- Assisted customers with orders
- Worked with pos systems to place orders
- Bussed and reset tables per shift, working efficiently to keep dining room and work areas clean
- Measured, mixed and cooked ingredients properly
Education
Current - Information Technology Business Management
Western Governors University
01-2026
High school -
Dublin Coman High school
Skills
- Customer Service Excellence: Over 6 years of experience providing outstanding customer service, with a focus on ensuring customer satisfaction, and addressing inquiries in a professional and timely manner
- Strong communication skills: Proficient in speaking clearly and confidently with individuals from diverse backgrounds, with a proven ability to handle both routine and high-stress situations
- Team-oriented and collaborative: Experienced in working effectively in team settings, ensuring smooth cooperation and communication to meet shared goals, and deliver high-quality service
- Problem-solving and conflict resolution: Skilled at identifying issues, remaining calm under pressure, and finding quick, effective solutions to customer complaints and challenging situations
- Adaptability and flexibility: Able to adjust quickly to changing environments, customer needs, and shifting schedules, ensuring seamless service in fast-paced, dynamic situations
Timeline
Senior Customer Service Representative/Billing Specialist
Safelite
03.2021 - Current
Guest Advocate
Target
11.2020 - 03.2021
Sales Lead/Key Holder
Journeys Kidz
08.2019 - 11.2020
Food preparation and Customer Service
Donatos Pizza
03.2017 - 08.2019
Current - Information Technology Business Management
Western Governors University
High school -
Dublin Coman High school
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