William Dooley
The Sherwin-Williams Company
Cocoa,FL
30
years of professional experience
Results-driven professional with deep experience in residential, property service, industrial, and marine sales. Skilled in consultative selling, customer relationship building, and objection handling. Known for driving sales growth through accurate recommendations, follow-up, and strong product knowledge.
Work History
Store Manager
2 Years 4 Months- Managed daily store operations, ensuring consistent customer service, merchandising, and inventory control.
- Trained associates on paint mixing, product knowledge, and point-of-sale procedures.
- Scheduled staff to maintain coverage, productivity, and service standards across shifts.
- Oversaw inventory receiving, stock rotation, and shrink prevention processes.
- Resolved customer concerns with product recommendations, order accuracy, and issue follow-up.
- Enforced safety, compliance, and housekeeping standards throughout sales floor and stock areas.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
Residential Repaint Sales Representative
4 Years- Developed residential repaint proposals aligned with customer needs and project specifications.
- Managed customer relationships through consultative selling and responsive follow-up.
- Coordinated with store teams to ensure accurate quotes, orders, and project details.
- Identified repaint opportunities through prospecting, referrals, and local market outreach.
- Maintained strong product knowledge to support informed recommendations and close sales.
- Resolved customer complaints promptly, maintaining professionalism and preserving company reputation.
Property Service Sales Representative
2 Years 1 Month- Advised customers on coatings, finishes, and application methods to match project requirements.
- Generated sales through proactive product recommendations and account follow-up.
- Maintained close relationships with property maintenance directors to ensure open communication to facilitate ordering and providing the best possible customer service.
Industrial and Marine Sales Representative
5 Years 7 Months- Managed contractor accounts, recommending coatings and supplies aligned with project specifications and budgets.
- Built long-term customer relationships through responsive service, follow-up, and issue resolution.
- Presented product features, application methods, and finish options to support informed purchasing decisions.
- Trained store associates on product lines, sales techniques, and customer service expectations.
- Monitored market activity and competitor offerings to identify opportunities for account growth.
- Expanded customer base through cold calling, networking, and relationship building.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- President's Club Winner, 2000
Store Manager
2 Years 10 Months- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Lakeland, FL store concentrated on the heavy Industrial segment and the Merritt Island, FL store concentrated on residential repaint and some commercial segments.
- President's Club winner 1999
Education
MBA - Management
Bachelor of Science - Marketing
Skills
Customer service
Customer relationship building
Interpersonal communication skills
Product and service knowledge
Objection handling
Technical product knowledge
Timeline
Store Manager
The Sherwin-Williams Company
06.2024 - CurrentRead More
Residential Repaint Sales Representative
The Sherwin-Williams Company
06.2020 - 06.2024Read More
Property Service Sales Representative
The Sherwin-Williams Company
05.2018 - 06.2020Read More
Industrial and Marine Sales Representative
The Sherwin-Williams Company
02.2000 - 09.2005Read More
Store Manager
The Sherwin-Williams Company
04.1997 - 02.2000Read More
Golden Gate University
MBA from Management
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University of Central Florida
Bachelor of Science from Marketing
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NACE Level I September 2001
Earned NACE ! in September 2001