William Douglass
Miami,FL
Summary
Experienced executive prepared for leadership roles with strong focus on strategic vision, operational excellence, and driving growth. Expertise in team collaboration, navigating complex challenges, and delivering impactful results. Skilled in sales management, financial management, strategic planning, and stakeholder engagement. Highly adaptable and reliable, excelling in dynamic environments.
Overview
24
24
years of professional experience
Work History
CEO / CFO / Owner
Tech Express / T-Mobile Exclusive Retailer
Philadelphia, PA
08.2007 - Current
- Owned and operated 21 T-Mobile retail stores, managing full P&L responsibility across a multi-site business.
- Directed payroll, financial planning, inventory control, lease negotiations, store construction, and new store openings.
- Developed and implemented company policies, operational procedures, and documentation systems across HR and daily operations.
- Consistently exceeded T-Mobile sales targets through strategic leadership and operational execution.
- Led multiple locations to become top-performing stores in the market.
Vice President of Sales
VIP Wireless / Sprint Exclusive Retailer
Philadelphia, PA
08.2006 - 07.2007
- Took over Sprint corporate store operations on behalf of the company and increased sales by 600%.
- Led new market launches, including recruiting, hiring, store setup, training, and terminations.
- Managed a team of 150 employees, driving accountability, performance, and operational execution.
- Developed and enforced company policies and operational standards to support growth and consistency.
- Trained and coached managers to improve performance, strengthen product knowledge, and increase store sales.
District Manager
Executive Cellular Phones / T-Mobile Exclusive Retailer
Philadelphia, PA
12.2002 - 08.2006
- Promoted through four progressive roles, earning increased responsibility and leadership opportunities across the district.
- Managed HR operations for a team of 40, including recruiting, hiring, onboarding, training, performance management, and employee separations.
- Maintained accurate documentation for policy violations and corrective actions to support compliance and consistent employee relations practices.
- Trained and coached sales staff to improve performance, strengthen product knowledge, and increase store sales.
- Consistently exceeded district sales goals by developing, mentoring, and motivating team members to deliver strong results.
Education
Apprenticeship -
Cushman And Wake Field
Highland Beach, Fl08-1999
High School Diploma -
Santaluces
Lantana, Fl06-1997
Skills
Effective decision making
Operational excellence
Customer focus
Financial acumen
Executive presence
Timeline
CEO / CFO / Owner
Tech Express / T-Mobile Exclusive Retailer
08.2007 - Current
Vice President of Sales
VIP Wireless / Sprint Exclusive Retailer
08.2006 - 07.2007
District Manager
Executive Cellular Phones / T-Mobile Exclusive Retailer
12.2002 - 08.2006
Apprenticeship -
Cushman And Wake Field
High School Diploma -
Santaluces