Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Drake

Huntsville

Summary


Experienced Auto Damage Appraiser well-versed in assessing and documented vehicle damage. Detail-oriented and hardworking with excellent customer service and organizational skills. Persuasive communicator and skilled negotiator looking for a new professional challenge with room for advancement.

Overview

14
14
years of professional experience

Work History

Auto Damage Appraiser

Drake's Collision Center
06.2022 - Current
  • Completed appraisals on automobiles, light trucks, custom cars, vans and many other vehicle types.
  • Provided quotes on repairs with great accuracy, taking insurance, type of car and extent of damage into consideration.
  • Inspected vehicles to evaluate necessary repairs and determine extent of damage.
  • Examined client financial records to inform on possible plans for total-loss vehicles or large repairs.
  • Negotiated completed damage estimates and repair costs.
  • Documented damage with photographs and detailed written descriptions.
  • Accurately estimated parts and labor for over repairs.
  • Liaised between car owners and insurance agencies about auto damage and insurance claims.

Tire and Lube Technician

Tire Werx
06.2018 - 06.2022
  • Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
  • Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
  • Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
  • Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
  • Greeted customers and answered questions about oil changes and other services.
  • Kept shop areas neat, clean, and free of safety hazards.
  • Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
  • Cleaned automotive service bays and removed debris and to promote organized work environment.
  • Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.

Automotive Refinish Technician

Drake's Collision Center
08.2016 - 06.2018
  • Maintaining shop inventory according to set standards and rectified discrepancies.
  • Restored vehicle's paint to factory condition
  • Inspected new parts and areas of repair to verify correctness and quality.
  • Created and reviewed work orders detailing required repairs per shop and manufacturer guidelines.

Tire and Lube Technician

Tire Werx
06.2011 - 08.2016
  • Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
  • Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
  • Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
  • Applied lubricants to moving parts of vehicle engines to prevent premature engine wear.
  • Cleaned automotive service bays and removed debris and to promote organized work environment.
  • Assisted team by keeping shop tidy, clean, and free of safety hazards.
  • Used shop machinery to balance tires and align vehicles for optimal performance.
  • Repaired punctures by locating leaks, removing embedded objects, and patching holes.

Education

Associate of Science - Automotive Refinishing

Texas State Technical College
Waco, TX
08-2016

Skills

  • Rental car assistance
  • Repair negotiations
  • Loss calculations
  • Appraisal writing
  • Repair quotes
  • Tire depth gauges
  • Estimation skills
  • Technical report writing
  • Repair processes
  • Claims management
  • Parts ordering
  • Damage assessment
  • Cost estimation

Timeline

Auto Damage Appraiser

Drake's Collision Center
06.2022 - Current

Tire and Lube Technician

Tire Werx
06.2018 - 06.2022

Automotive Refinish Technician

Drake's Collision Center
08.2016 - 06.2018

Tire and Lube Technician

Tire Werx
06.2011 - 08.2016

Associate of Science - Automotive Refinishing

Texas State Technical College

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