William Drake
Aspiring Customer Service Representative
Las Vegas,NV
Summary
Strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
7
7
years of professional experience
Work History
Peer-to-Peer Mentor Specialist
Southern Nevada CHIPs
01.2025 - 09.2025
- Facilitated with clients in group settings and 1-on-1 to provide any resources or assistance needed to achieve professional and personal goals.
- Supported clients through problem solving skills and provided life skills workshops to assist clients with personal growth.
- Maintained a safe and secure workplace by ensuring client and staff safety by utilizing conflict resolution skills, and adhering to guidelines and rules.
Personal Care Attendant
Self-Employed
03.2019 - 12.2024
- Managed household tasks such as light cleaning, organizing, and scheduling errands to create a safe and welcoming environment.
- Maintained strict confidentiality and professionalism, adhering to ethical guidelines and safeguarding sensitive client information.
- Built strong relationships with clients by demonstrating empathy, patience, and active listening, ensuring their comfort and dignity at all times.
Education
High School Diploma -
Desert Rose High School
Las Vegas05-2024
Skills
- Teamwork and Collaboration
- Organizational Skills
- Analytical Thinking
- Interpersonal Skills
- Task Prioritization
- Conflict Resolution
Timeline
Peer-to-Peer Mentor Specialist
Southern Nevada CHIPs
01.2025 - 09.2025
Personal Care Attendant
Self-Employed
03.2019 - 12.2024
High School Diploma -
Desert Rose High School