Summary
Overview
Work History
Education
Skills
Timeline
Generic

Briana Jackson

Baltimore,MD

Summary

Project Management and Technical Writing leader with experience driving cross-functional initiatives, optimizing internal workflows, and delivering compliant documentation in highly regulated environments. Skilled in coordinating stakeholders, managing complex deliverables, and supporting GMP/GDP, ISO, and FDA requirements. Proven ability to translate complex technical and operational requirements into scalable processes, policies, procedures, and end-user solutions.

Overview

10
10
years of professional experience

Work History

Senior Project Manager - Internal Workflow

Johnson & Johnson/Abiomed
Halethorpe, MD
08.2022 - Current
  • Supported daily post-market operations by coordinating customer follow-ups, maintaining detailed Excel tracking logs, managing signed documentation, and ensuring activities, action items, and closure status were accurately documented and readily accessible to stakeholders.
  • Developed and maintained critical process documentation, including assembly and test procedures, routers, travelers, BOMs, process flows, and process FMEAs, supporting standardized workflows and consistent execution across manufacturing operations.
  • Supported organizational goals, policies, and procedures while ensuring workflows and documentation aligned with Good Manufacturing Practices (GMP), Good Documentation Practices (GDP), FDA QSR, and ISO requirements.
  • Coordinated cross-functional activities supporting the qualification and optimization of manufacturing processes, including IQ/OQ/PQ, preventive maintenance, Gage R&R studies, process capability studies, and Design of Experiments.
  • Supported the implementation and tracking of internal corrective actions and audit findings, partnering with stakeholders to drive action items through resolution and maintain documentation supporting closure.
  • Partnered with subject matter experts and cross-functional stakeholders to develop comprehensive, user-friendly policies, process guides, and claims procedures, translating complex requirements into clear workflows and actionable documentation.
  • Designed and implemented technical documentation supporting AI models, including string-processing and language-comprehension workflows, improving the clarity, usability, and consistency of technical information for developers and internal stakeholders.

Technical Writing Solutions Manager

AstraZeneca Pharmaceuticals
Frederick, MD
03.2020 - 08.2022
  • Managed and provided work leadership to a diverse team of technical writers, ensuring coordination, supervision, and successful completion of technical writing tasks for various engineering and design activities.
  • Demonstrated expertise in technical writing by offering guidance and advice to lead technical writers, assisting with document organization, project management, and training design, resulting in the successful delivery of complex technical writing projects.
  • Acted as a consultant and subject matter expert in technical writing methods and techniques, assisting technical writers in the development and application of advanced approaches within technical documentation and training products.
  • Engaged in effective stakeholder management by interacting with departments across the organization, providing writing support to engineering, manufacturing, integration, test, and training activities, while ensuring customer requirements were met in technical documentation and training products.
  • Produce accurate and detailed claims reports, investigating and analyzing policyholder information, damage assessments, and medical records to facilitate efficient claims processing while adhering to industry regulations and guidelines.
  • Developed and refined AI-based algorithms for string parsing and natural language understanding, enhancing accuracy in data extraction and user query handling.
  • Researched, prepared and presented project proposals to obtain funding and support.

Project Portfolio Manager

Astrazeneca Biologics
Gaithersburg, MD
03.2020 - 05.2022
  • Orchestrated the strategic implementation of SAP systems, overseeing the entire documentation lifecycle and providing consultative leadership as a subject matter expert to shape advanced documentation practices, optimize workflows, and enhance operational efficiency.
  • Led the end-to-end development and deployment of the DTLS system in SAP, collaborating with engineers and architects to improve data management and usability through comprehensive documentation, including SOPs, risk assessments, usage guidelines, and system variations.
  • Configured and validated critical system components, conducting data mapping, test validations, and report formatting to ensure accuracy and functionality; introduced process enhancements and automation to streamline workflows and maintain data integrity.
  • Trained cross-functional teams on the DTLS system, serving as the SME and providing ongoing support for QTCP/NRSP and master specifications, while coordinating troubleshooting sync sessions and using real-time analytics tools to monitor performance and data accuracy across environments.
  • Collaborated with staff members to gather information about programs and services for inclusion in the proposal narrative.
  • Researched potential funders and wrote tailored grant applications that met the funder's criteria.

Program Manager

DeepHealth
12.2020 - 03.2022
  • Led cross-functional documentation initiatives for FDA-regulated medical device programs, coordinating deliverables across engineering, Quality, Regulatory, and product teams while ensuring alignment with 21 CFR Part 820 and ISO 13485 requirements.
  • Managed development of technical manuals and system-level documentation for AI-enabled diagnostic platforms, coordinating priorities, stakeholder input, reviews, and deliverables to support successful product implementation and clinical-user onboarding.
  • Partnered with engineering, Quality, and Regulatory teams to translate complex product requirements into actionable documentation deliverables, coordinating reviews and approvals in support of a successful 510(k) submission.
  • Established and managed documentation workflows and content governance processes using Confluence and MadCap Flare, standardizing review cycles, ownership, version control, and approval pathways while reducing documentation and audit risk.

Technical Writer

Robert Half
Towson, MD
08.2020 - 12.2020
  • Created all end-user guides for 10+ flagship technical products
  • Composed 90,000+ words of end-user documentation for multiple technical products such as employee management, electronic registration, and analytical systems
  • Increased end-user satisfaction by 15% and receive positive feedback for quality documentation, clarity, and work process

Technical Writer II

DOT Maryland Transportation Authority
Baltimore, MD
06.2020 - 08.2020
  • Presented new technology and drafted white papers and other technical documents to complete packages.
  • Reduce volume of a dated 900+ page orientation guide to 400 by removing redundancy
  • Interact with technical team members such as developers, QA team, engineers and system/software architects
  • Played a key role in bid and proposal efforts by providing cost estimations, defining technical writing and training approaches, and contributing to baseline schedule data, effectively supporting the organization's business development activities.

Financial Analyst/Technical Writer

Baltimore City Government, DPW
01.2019 - 06.2020
  • Analyze financial data and create financial models for decision support
  • Identify and drive process improvements, including the creation of standard and ad-hoc reports, tools, and Excel dashboards
  • Increase productivity by developing automated reporting/forecasting tools

Grant Writer

Wide Angle Youth Media
Baltimore, MD
09.2016 - 01.2019
  • Write grant proposals and reports for foundations, corporations, and government agencies – both program and capital requests
  • Work effectively with program staff to research and design program elements, generate drafts for review, and lead meetings to create high quality proposals and reports
  • Completed grant applications with supporting documentation to secure funding proposals, grant application narratives and budgets to finalize with development prior to submittal.

Education

Technical Writing Certification - Technical Writing

Baltimore City Community College
Baltimore, MD

Bachelor Of Arts - English

University Of Maryland - Baltimore County
Baltimore, MD

Skills

  • ERP Systems
  • Salesforce implementation project
  • Analytics
  • Oracle
  • Markdown/MediaWiki
  • DITA/XML
  • Adobe Photoshop/Solidworks
  • Adobe Illustrator
  • Tableau
  • Artificial Intelligence (AI) Model Documentation
  • Process Improvement
  • Requirements Gathering
  • NASC0/FACETS
  • HTML5/HTML
  • User Interface (UI)
  • Lean Process, Kaizen, and Six Sigma
  • Microsoft SQL Server
  • Data Warehouse
  • SAP Crystal Records
  • Real-Time Metrics Analysis
  • Problem Resolution
  • HTML, XML and Web Editing Proficiency
  • CMMI/ISO compliance
  • Microsoft Office/Visio
  • Learning Management Systems (LMS)
  • Training Program Development and Compliance
  • Knowledge of Assistive Technologies
  • Linux
  • AWS
  • AutoCad/Cad
  • CSS
  • Component Content Management Systems (CCMS)
  • ACA/Affordable Care Act
  • Natural language processing

Timeline

Senior Project Manager - Internal Workflow

Johnson & Johnson/Abiomed
08.2022 - Current

Program Manager

DeepHealth
12.2020 - 03.2022

Technical Writer

Robert Half
08.2020 - 12.2020

Technical Writer II

DOT Maryland Transportation Authority
06.2020 - 08.2020

Technical Writing Solutions Manager

AstraZeneca Pharmaceuticals
03.2020 - 08.2022

Project Portfolio Manager

Astrazeneca Biologics
03.2020 - 05.2022

Financial Analyst/Technical Writer

Baltimore City Government, DPW
01.2019 - 06.2020

Grant Writer

Wide Angle Youth Media
09.2016 - 01.2019

Technical Writing Certification - Technical Writing

Baltimore City Community College

Bachelor Of Arts - English

University Of Maryland - Baltimore County
Briana Jackson