William Driscoll
Canton,TX
Summary
Dynamic Fire Alarm Technician with expertise from Austin Morgan Fire and Safety, skilled in installation and troubleshooting of fire alarm systems. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Committed to safety and compliance, consistently delivering high-quality service and maintaining strong client relationships.
Overview
15
15
years of professional experience
Work History
Fire Alarm Technician
Austin Morgan Fire and Safety
02.2016 - Current
- Performed troubleshooting on fire alarm systems, completing on-site repairs or transporting malfunctioning equipment to off-site lab for repair.
- Tested all newly installed fire alarms.
- Installed, tested and serviced alarm and associated systems for commercial and residential customers.
- Responded to maintenance calls and troubleshot devices.
- Demonstrated features and functionality of alarm systems to customers.
- Performed annual inspections on fire and security alarm systems.
- Communicated effectively with customers, answering questions, and concerns regarding systems.
- Fully installed fire alarms and various security devices.
- Read and understood product manuals and blueprints.
- Authored weekly reports detailing work order completions, logged malfunctions and other activities.
- Sustained ongoing expertise in fire and safety regulations, confirming compliance of installed systems.
- Installed and tested fire detection and suppression systems.
- Performed thorough inspections of fire alarm systems, ensuring proper functioning and code compliance.
- Increased customer satisfaction by addressing emergency service calls in a timely manner and resolving issues efficiently.
- Contributed to a safe working environment by following established safety protocols during every task.
- Diagnosed and repaired complex issues with fire alarm equipment, contributing to a safer environment for occupants.
- Collaborated with local fire departments to conduct regular testing of emergency communication systems, ensuring a prompt response during emergencies.
- Enhanced fire safety in various facilities by installing and maintaining fire alarm systems.
- Educated clients on proper use and maintenance of their fire alarm systems, leading to fewer service calls and improved overall safety.
- Stayed informed about the latest industry trends and technologies by attending workshops, trade shows, and other educational opportunities.
- Educated customers on preventive care and regular maintenance to prevent system malfunctions.
- Assisted with electrical installations of lighting and smoke detectors.
Pawnbroker
East Texas Jewelry and Loan
01.2011 - 02.2016
- Provided training to new employees on company policies, procedures, valuation methods, and industry regulations.
- Evaluated the value of various items, such as jewelry, electronics, tools, and antiques, based on market conditions and item condition.
- Performed weekly inventory checks and ran reports.
- Generated new loan business by making phone calls to potential clients.
- Enhanced customer satisfaction by providing efficient and knowledgeable service in evaluating items for pawn or sale.
- Developed strong relationships with customers by offering personalized attention and understanding financial needs.
- Resolved customer disputes tactfully and professionally to maintain positive customer experiences.
- Received and processed payments for loan values and item purchased, recording transactions in online system.
- Estimated value and gave appraisals of merchandise for prospective clients.
- Complied with local, state and federal laws in reviewing identification, obtaining thumbprints and verifying serial numbers against law enforcement databases.
- Welcomed customers to shop and offered to answer questions on merchandise.
- Negotiated sale prices to reach target profit margins while reaching suitable pricing for customer.
- Worked with customers to develop loans worth up to $100k according to personal needs, preferences and payment abilities.
- Prepared all paperwork, checked identifying information and documented transactions.
- Checked, organized and displayed inventory attractively to promote patron interest.
- Monitored day-to-day activities of shop, communicating issues with shop owners and closely watching over inventory.
- Processed new inventory to ready for stocking on sales floor.
- Assessed quality and value of incoming items and offered customers loans.
- Streamlined store operations by implementing organizational systems for inventory management, improving efficiency and reducing item retrieval time.
- Processed payments, handled cash and securely initiated bank deposits for high revenue-grossing pawn shop.
- Organized stock overflow room and moved stock to show room when space was available.
- Handled cash management duties effectively maintaining accuracy in daily reconciliations deposit preparations.
- Conducted thorough research on unfamiliar items to determine appropriate pricing based on historical data and current market trends.
- Maintained a clean, organized, and secure store environment to ensure smooth operations and prevent theft.
- Implemented and maintained online eBay store with over 500 items, increasing overall revenue 100%.
- Efficiently managed loan portfolio risk assessment timely collections reducing potential losses non-performing loans.
- Monitored aging inventory and placed collateral up for sale upon payoff of loan terms.
- Greeted incoming customers and offered to evaluate and assess items for appraisal.
- Negotiated fair prices for both buying and selling items while maintaining profitability goals for the business.
- Checked payment verification and applications for pawn loans, carefully examining paperwork to prevent fraud or other issues.
- Improved sales performance by employing effective merchandising techniques to showcase high-value items.
- Performed store open and close procedures as part of shift responsibilities.
- Assisted customers with redeeming pawned items, ensuring accurate documentation and proper payment processing.
- Supported marketing efforts by creating promotional materials highlighting featured products or special deals in the store.
- Priced and resold items that remained unclaimed by owners.
- Organized store shelves to display most attractive inventory.
- Made loans on most items after closely inspecting item values, collecting payments or tangible property as collateral.
- Collaborated with law enforcement agencies to report stolen property or suspicious activities detected during daily operations.
- Managed inventory by accurately documenting transactions, tracking item status, and conducting regular audits to maintain accurate records.
- Implemented strict security measures including surveillance systems monitoring, access control procedures adherence among staff members ensuring a safe environment for both customers staff members alike.
- Assisted clients with merchandise questions regarding musical instruments, jewelry and electronics.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Informed customers of promotions to increase sales productivity and volume.
- Built relationships with customers and community to promote long term business growth.
- Met existing customers to review current services and expand sales opportunities.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Achieved or exceeded company-defined sales quotas.
- Fielded customer complaints and facilitated negotiations, resolving issues and reaching mutual conclusions.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing.
- Presented professional image consistent with company's brand values.
- Contributed to event marketing, sales and brand promotion.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Stayed current on company offerings and industry trends.
- Recorded accurate and efficient records in customer database.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Contributed to business growth by identifying opportunities for expansion, such as additional locations or service offerings.
- Maintained current knowledge of evolving changes in marketplace.
- Trained new employees on customer service, money handling and organizing strategies.
- Monitored service after sale and implemented quick and effective problem resolutions.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
- Developed, maintained and utilized diverse client base.
Education
High School Diploma -
Edgewood High School
Edgewood, TxSkills
- Low-voltage systems
- Professional communication
- Installation and repairs
- Heavy lifting
- Equipment testing
- Fire alarm systems
- Intrusion detection systems
- Blueprint reading
- Smoke control systems
- Access control systems
- Electrical wiring
- System troubleshooting
- Written and verbal communication
- Fire alarm installation
- Voice evacuation systems
- Alarm installations and servicing
- Fire suppression systems
- Fire alarm networking
- Control panel operation
- Equipment programming and calibrating
- Panel terminations
- Fire alarm programming
- Fire alarm inspection
- Field device terminations
- Teamwork
- Teamwork and collaboration
- Problem-solving
- Problem-solving abilities
- System repair
- Time management
- Multitasking
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Attention to detail
- Adaptability and flexibility
- Self motivation
- Time management abilities
- Team collaboration
- Decision-making
- Effective communication
- Active listening
- Critical thinking
- Physical fitness
- Problem-solving aptitude
- Reliability
- Technical troubleshooting
- Detail-oriented
- Adaptability
- Professionalism
- Interpersonal skills
- Team building
- Relationship building
- Computer literacy
- Analytical thinking
- Task prioritization
- Client relations
- Inventory management
- Emergency procedures
- Analytical skills
- Risk assessment
- Fire alarm system wiring
- Quality control
- Written communication
- Interpersonal communication
- Continuous improvement
- Goal setting
- Project management
- Troubleshooting
- Technical documentation
- Vehicle operation
- Equipment calibration
- Professional demeanor
- Software diagnostics
- System integration
Languages
English
Full Professional
Timeline
Fire Alarm Technician
Austin Morgan Fire and Safety
02.2016 - Current
Pawnbroker
East Texas Jewelry and Loan
01.2011 - 02.2016
High School Diploma -
Edgewood High School