William Duncan
Charleston,SC
Summary
Accomplished professional interested in an EXCITING, NEW career in TEACHING! Recognized for leveraging strong team leadership and development to drive forward-and-up progress. Highly organized, detail-oriented leader skilled in directing high-energy/performing teams to develop solutions and solve operational and corporate problems. Success implementing systems across multiple operations with superior organizational and communication skills.
Overview
6
6
years of professional experience
Work History
Executive Director of Corporate
ABN Legal Solutions LLC
02.2020 - Current
- Participate in client relations conferences and other company events to foster strong client-vendor partnerships.
- Built and maintains strong company in February 2020 with end of year 3,600% return on investment!
- Supports and work alongside experienced, key personnel to develop better products and services!
- Collaborates with lead personnel to support business management and create engaging work environments.
- Collaborates with clients to receive feedback, guidance, and support for continuous improvement.
Analyst - Global Securtity Operations Center
Security Industry Specialists
11.2018 - 03.2020
- Identified and analyzed intelligence and developed 1000+ daily communications based on conclusions leading to successful protection of personnel and property world-wide
- Assisted in assessing security operations progress and maintaining accurate records of increasing performance
- Established open and effective communication with key teams, keeping them informed about various issues and events leading to continued protection of classified assets.
- Identified and analyzed potential risks and developed mitigation strategies towards efficiency and increased positive performance!
- Developed accurate sales forecasts by analyzing sales feedback and wrote reports for senior leadership
Guest Services Agent
Marriott
02.2018 - 09.2018
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Collaborated closely with other departments to meet guest needs and provide best possible platinum-level experience
- Supported team members by offering constructive feedback and coaching as needed to build and maintain better teams
- Greeted and assisted 100+ guests daily by gathering information pertaining to reservations or requests
Education
Bachelor of Science - Criminal Justice
The University of Phoenix
San Jose, CaliforniaAssociate of Science - Criminal Justice
Cabrillo College
Aptos, CaliforniaSkills
- Customer Service
- Instructional Design
- Team Leadership
- Project Management
- Client Relations
- Strategic Planning
- Office Management
Languages
English
Native or Bilingual
Spanish
Limited Working
Timeline
Executive Director of Corporate
ABN Legal Solutions LLC
02.2020 - Current
Analyst - Global Securtity Operations Center
Security Industry Specialists
11.2018 - 03.2020
Guest Services Agent
Marriott
02.2018 - 09.2018
Bachelor of Science - Criminal Justice
The University of Phoenix
Associate of Science - Criminal Justice
Cabrillo College
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