Summary
Overview
Work History
Education
Skills
Timeline
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William Dunivan

Elora,TN

Summary

Accomplished Meter Technician with expertise in electrical installation and troubleshooting, honed at Fayetteville Public Utilities. Enhanced service quality by leading digital meter upgrades and mentoring junior technicians. Proficient in safety procedures and multimeter usage, ensuring accurate readings and customer satisfaction. Successfully improved meter accuracy by 20% through routine maintenance and calibration.

Overview

23
23
years of professional experience

Work History

Meter Technician

Winchester Utilities
01.2019 - Current
  • Assisted in conducting routine meter readings to ensure accurate billing processes.
  • Learned and applied safety procedures while handling tools and equipment on-site.
  • Supported installation and maintenance of metering systems under supervision.
  • Shadowed experienced technicians to gain knowledge of troubleshooting techniques for meter issues.
  • Resolved customer inquiries efficiently, providing accurate information and exceptional service.
  • Installed and maintained electric meters to ensure accurate readings and compliance with regulations.
  • Conducted routine inspections and troubleshooting of electric metering systems to enhance operational efficiency.
  • Installed and calibrated water meters to ensure accurate readings and compliance with regulations.
  • Conducted routine maintenance and repairs on water meter systems to enhance performance and longevity.

Meter Technician

Fayetteville Public Utilites
08.2002 - 01.2019
  • Familiarized with digital meter reading technologies and data logging systems.
  • Participated in training sessions focused on industry standards and best practices for meter operations.
  • Completed timely retrofit projects for upgrading outdated equipment with minimal disruption to client services.
  • Collaborated with utility personnel to resolve discrepancies in meter readings, improving overall service quality.
  • Trained junior technicians on installation techniques and safety protocols, fostering skill development within the team.
  • Checked accuracy of meters against previous data and kept detailed reports of inconsistencies.
  • Attended safety meetings and took part in safety awareness trainings and programs.
  • Enhanced water meter reading accuracy by conducting routine maintenance and repairs on residential and commercial meters.
  • Improved customer satisfaction by promptly addressing and resolving water meter-related service issues.
  • Performed regular calibration tests on meters to ensure accurate measurement of water flow rates, preventing discrepancies in customers'' bills.
  • Managed complex issues by coordinating with internal teams to ensure timely resolution.
  • Collaborated with cross-functional teams to address meter-related issues, improving service response times.
  • Trained junior technicians on best practices for meter installation and safety protocols, fostering skill development.
  • Led projects focused on upgrading metering technology, enhancing reliability and accuracy of measurements.
  • Mentored new hires in the use of metering tools and software applications, promoting team knowledge sharing.
  • Improved meter reading accuracy by conducting routine maintenance and calibration of electric meters.
  • Managed the seamless transition from analog to digital meters for customers within designated territories while addressing their concerns throughout the process.

Education

Associate of Science - Business Administration

Motlow State Community College
Tullahoma, TN
08-2000

Skills

  • Hand tool proficiency
  • Electrical installation
  • Electrical troubleshooting
  • Electrical safety
  • Voltage testing
  • Multimeter usage
  • Meter testing
  • Safety awareness
  • Safety procedures
  • Route navigation

Timeline

Meter Technician

Winchester Utilities
01.2019 - Current

Meter Technician

Fayetteville Public Utilites
08.2002 - 01.2019

Associate of Science - Business Administration

Motlow State Community College

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William Dunivan