William Dwan Dennis
Fayetteville,N.C.
Summary
Results-driven Management Professional experienced in business-to-business sales, team leadership, and corporate training. Achieved improved operational efficiency and enhanced team productivity through effective training and management strategies. Focused on maximizing resource utilization and ensuring customer satisfaction by fostering positive relationships and maintaining high standards of operational excellence.
Overview
45
45
years of professional experience
Work History
Assistant Center Manger
Grifols-TRP
Fayetteville, N.C.
04.2015 - Current
- Managed all aspects of the donor center in the absence of the Center Manager.
- Cultivated organizational environment and value systems that enhanced workforce morale and productivity.
- Collaborates with Training and Quality staff to ensure that training and quality goals are met.
- Coaches and leads through effective feedback to employees through the Operations Supervisor (s).
- Determines the adequacy and adjusts inventory levels of all goods and supplies necessary for the operation of the donor center.
- Compiles and submits orders to vendors to meet determined inventory levels.
- Responsible for all personnel functions including hiring, assignment and direction of work, development and training, disciplinary actions and termination and the maintenance of all personnel.
- Collaborated with center manager in budget preparation and oversaw facility operations to meet production targets and quality goals within budget.
- Review and approve employee schedules to accommodate donor cycles.
- Actively delegates, monitors and holds responsible the operations supervisors for their performance.
- Constructed and submitted timely and accurate reports on a daily, weekly, and monthly basis.
- Ensured compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, and cGMP standards.
- Builds rapport with donors to ensure overall customer satisfaction with the center to support long-term donation.
- Control center donor funds and ensure that all financial records are accurate and in order.
- Keep Center Manager informed of any irregularities within the center and provide action plans to improve and correct center deficiencies.
- Minimize center liability through constant risk management review.
- Investigated unsafe situations and complaints to ensure safety compliance.
- Develops and implements required corrective actions.
- Coordinated staff schedules to ensure optimal coverage and service delivery.
- Monitored inventory levels and facilitated timely replenishment of supplies.
- Implemented training programs for new employees on company protocols.
- Supported management in resolving customer inquiries and concerns effectively.
- Ensured compliance with safety regulations and quality standards consistently.
- Collaborated with team members to enhance service efficiency and effectiveness.
- Participated in strategic planning sessions to improve center operations regularly.
- Maintained accurate records of all customer interactions using CRM software systems.
- Resolved escalated customer complaints in a timely manner.
- Ensured compliance with company policies and procedures as well as applicable laws and regulations.
OPFOR Site Manager
US Army SFQC
Camp Mackall, NC
01.2009 - 01.2015
- Work directly under Project Manager supervising a team of 22 role players in executing real world training scenarios.
- To insure all sensitive items that are drawn for training are in working condition and meet all safety requirements prior to, during and after each training cycle.
- Responsible for overseeing training on all weapons systems and land navigation protocol.
- To ensure all role players are in compliance with all military regulations concerning conduct and safety issues.
- Proficient in the maintenance and operation of small arms used by the United States Military and foreign Countries.
- Contracted under Special Forces Qualifying Course: Phase II SUT (Small Unit Tactics)
District/Territory Sales Manager
Andersen Corp/Silver Line Building Products
01.1998 - 01.2009
- Managed eight Sales Representatives in a territory covering over 170 Home Depot stores in six different States.
- Supervised the service and sales of vinyl windows and doors while complying with strict visual Merchandising standards given by both Andersen and Home Depot.
- Scheduled and led training classes and events for both Sales Reps and Home Depot employees ensuring solid knowledge on company and competing products.
- Monitored and maintained Andersen inventory in all 170 stores to ensure sales goals are met.
- Knowledgeable in Microsoft Word, Excel and PowerPoint.
Territory Sales Manager
Croft Metals Window and Doors
01.1996 - 01.1998
- Responsible for sales and customer retention of independent and big box (Lowes) outlets providing Inventory control and training to existing customers while prospecting new customers by providing each with quality products and timely delivery and customer service response.
Territory Sales
State Chemical co.
, NC
01.1995 - 01.1996
Territory route sales, District Manager
National Linen Co.
, NC
01.1989 - 01.1995
Sales
Lafayette Ford
Fayetteville, NC
01.1988 - 01.1989
Sales/ Manager
Stereo World
Fayetteville, NC
01.1981 - 01.1988
Education
Seventy First High
Fayetteville, NCSkills
- Inventory management
- Regulatory compliance
- Customer relationship management
- Budget oversight
- Staff coordination
- Team leadership
- Risk management
- Effective communication
- Problem solving
- Performance coaching
- Time management
- Conflict resolution
- Strategic planning
- Staff training and development
- Report generation
- Facility management
- Marketing
- Team building expertise
- Decision-making capacity
- Health and safety compliance
- Scheduling proficiency
- Employee engagement
- Goal setting and tracking
- Operations oversight
- Data analysis
- Operations management
- Scheduling
- Payroll administration and timekeeping
- Personnel management
- Budget preparation
Timeline
Assistant Center Manger
Grifols-TRP
04.2015 - Current
OPFOR Site Manager
US Army SFQC
01.2009 - 01.2015
District/Territory Sales Manager
Andersen Corp/Silver Line Building Products
01.1998 - 01.2009
Territory Sales Manager
Croft Metals Window and Doors
01.1996 - 01.1998
Territory Sales
State Chemical co.
01.1995 - 01.1996
Territory route sales, District Manager
National Linen Co.
01.1989 - 01.1995
Sales
Lafayette Ford
01.1988 - 01.1989
Sales/ Manager
Stereo World
01.1981 - 01.1988
Seventy First High