William Edwards

Responsible for leading, managing, and setting strategy to reduce MillerKnoll’s exposure in accounts receivable. Lead creation of value-added processes to improve service to customers. Identify trends, document issues, and recommend new collection policies and procedures. Lead the integration efforts for MillerKnoll Credit Services team. Lead process efficiency efforts for the AR Collections process and Cash Applications. Advise credit managers of serious or habitual delinquent accounts and make recommendations for resolution. Act as resource for other departments leads in analyzing risk assessment and financial impact when making business decisions.

• Lead in the creation of metrics that provide trending information.
• Work with Oracle programming team to resolve problems and find efficiencies.
• Manager relationships with primary bank and merchant service providers.
• Train and coach collections and cash application associates.
• Review customer financial data to acertain level of risk.
• Work closely with customers and sales teams to reconcile account issues.
• Contact principals of delinquent accounts to negotiate payments.
• Work closely with a diverse group of coworkers to accomplish goals and address issues related to our objectives.
• Mentor the credit and collection team on successful tactics to increase workflow and productivity.

• Manage relationships with certified Knoll dealers
• Collect on a portfolio exceeding $480 million annually
• Reconcile and resolve account disputes
• Conduct annual credit financial reviews
• Review orders for release to production

• Maintain reporting on all cash receipts and disbursements
• Execute borrowings and pay-downs on $500 million credit facility
• Formulate monthly, quarterly and annual cash forecasts
• Calculate interest accruals and post appropriate journal entries
• Approve and release weekly disbursements

• Collect on a portfolio of $40 million annual sales
• Review all orders for release to production
• Interact with customer service to resolve disputes