William E. Elmore III
Newark
Summary
Professional with strong background in delivering tailored solutions and driving impactful results. Skilled in identifying client needs, implementing effective strategies, and leveraging technology to optimize performance. Adept at fostering collaboration, adapting to changing requirements, and ensuring successful project completion. Recognized for problem-solving abilities, technical expertise, and commitment to excellence.
Overview
18
18
years of professional experience
Work History
Solution Specialist/ Keyholder
Verizon Wireless
09.2012 - Current
- Educated customers on various connected devices in the ever-changing world of technology
- Sold products and services in a goal-oriented environment with aggressive targets
- Assisted customers with various needs and questions related to devices, service, and billing
- Maintain and grow existing customer base
- Constantly stayed current on wireless trends via meeting, trainings, workshops, personal research
- Lead and train the team to exceed goals and drive results
- Manager administration duties such as opened and closed the store, inventory counts, alarm tests, merchandising changes, and daily metric reporting
- Customer Service
- Troubleshoot Cellular smartphones, PDA’s, feature phones, and data devices
- Provide world class customer service to customers via telephone & face to face
- Sell service and products to customers on a daily basis
- Assist customers in resolving various problems with cellular devices
Customer Service Technician
Flextronics
02.2011 - 09.2011
- Troubleshoot Cellular smartphones, PDA’s, feature phones, and data devices
- Provide world class customer service to customers via telephone & face to face
- Sell service and products to customers on a daily basis
- Assist customers in resolving various problems with cellular devices
Resident Assistant
Richard Stockton College of New Jersey
09.2007 - 12.2010
- Foster a diverse community by providing advising and assistance to undergraduates, on call night and weekends
- Assist in managing the residential area of residents consisting of over 50 co-ed residents
- Develop and conduct campus wide programs on educational, social, recreational, and cultural issues
- Manage administrative tasks: room inspections, incident reports, and enforce policies
- Health and Wellness Center
- Peer Educator
- Promote general services and programs of the Wellness Center
- Facilitate workshops, programs, and training in support of the drug, alcohol, and health education
- Counsel college students and refer them to appropriate resources
Education
Bachelor of Arts - Political Science
Richard Stockton College of New Jersey
Pomona, NJ01.2010
MBA - undefined
Centenary University
Hackettstown, NJ01.2018
Skills
- Team Oriented
- Problem solving
- General office skills
- Customer service
- Professional presentation
- Project management
- Critical thinking
- Written Correspondence
- Goal Oriented
- Data entry
- Product knowledge
- Opening and closing procedures
- Safety regulations
- Key holder
- Pricing quotes
- Diagnosing device issues
- Time management
- Team collaboration
- Active listening
- Effective communication
- Adaptability and flexibility
- Verbal and written communication
- Help desk support
- Software installation
Timeline
Solution Specialist/ Keyholder
Verizon Wireless
09.2012 - Current
Customer Service Technician
Flextronics
02.2011 - 09.2011
Resident Assistant
Richard Stockton College of New Jersey
09.2007 - 12.2010
MBA - undefined
Centenary University
Bachelor of Arts - Political Science
Richard Stockton College of New Jersey
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