ALICIA JACKSON
Jacksonville,FL
Summary
Organized and detail-oriented professional with extensive experience as a billing specialist. Proven track record of consistently exceeding performance standards while ensuring accuracy and compliance. Skilled in customer service, data entry, and researching billing discrepancies.
Overview
17
17
years of professional experience
Work History
Billing & Collections Specialist
FBCS INC
Jacksonville, Florida
10.2022 - 10.2022
- Negotiated with customers to reach payment agreements.
- Worked closely with management to resolve or assist in customer delinquency issues
- Tracked and resolved discrepancies and past-due balances in accounts
- Maintained a thorough understanding of legal regulations related to collections
- Prepared detailed reports of discrepancies, presenting to management for approval prior to collecting
- Executed collection calls and correspondence to solicit payment on overdue account balances.
Healthcare Billing Specialist
Jax Spine and Pain Centers
Jacksonville, Florida
07.2022 - 08.2022
- Resolved patient billing issues and communicated with insurance carriers
- Protected confidentiality of sensitive information to comply with
- HIPAA guidelines
- Entered billing information into accounting software systems.
- Generated monthly financial reports and statements for management review
- Reconciled and balanced accounts on a monthly basis.
- Followed up on accounts until zero balance or turned over for collection.
Sr Collections Specialist
ADT SECURITY SERVICES
Jacksonville, Florida
06.2014 - 12.2021
- Negotiated repayment plans on outstanding debt from customers for national financial institutions
- Managed existing accounts and payments.
- Resolved customer inquiries regarding billing, charges, and payments
- Generated requests for refund checks for overpayment.
- Developed and implemented effective billing processes to improve accuracy and efficiency
- Negotiated payment terms and contracts with clients.
Sr Collections Specialist
DCI, Diversified Consultants Incorporated
Jacksonville, Florida
01.2014 - 01.2021
- Responded to customer questions, resolve issues, utilize the dispute management system to log and distribute service or other related issues that are causing payment to be withheld, and cannot be resolved in Account Services
- Answered all billing related questions, resolve all billing issues
- Met pre-determined departmental standards for productivity and quality measures
- Initiated outbound calls to correct credit card payment errors and determine appropriate account number to post unidentified payments, Update account information, determine if service issues have been addressed
- 874-5593
Collections Specialist
Enhanced Recovery Corporation
Jacksonville, Florida
01.2012 - 01.2014
- Interfaced with SSO on billing service related issues
- Any duties as assigned
- Member of the Blue Wolf's wall of excellence
- Maintained and updated records of customer
- Negotiated with customers to reach payment agreements.
- Tracked and resolved discrepancies and past-due balances in accounts
- Processed customer refunds and account adjustments, updating records in database, Utilized various tracing techniques and strategies to collect personal information of customers with outstanding debts
- Contacted customers with balances and negotiate payment terms and schedules
- Minimized objections for payment and suggest available customer- friendly payment options
- Accepted payments over the phone via credit card and check
- Negotiated and extended payment plans as needed , explained the best course of action for customers seeking to avoid further debts
- Used software to keep detailed notes regarding conversations with customers and outcomes
- Offered clients several payment options and arrange for the prompt repayment of balances
- Communicated with management and other team members about methods and strategies to ensure a positive rate of customers agreeing to repay their debts
Collections Specialist
ARS National Services
Jacksonville, Florida
01.2011 - 01.2013
- Managed multiple delinquent accounts for debt collection efforts
- Negotiated with customers to reach payment agreements.
- Generated invoices and sent out payment reminders.
- Resolved customer billing issues to expedite cash flow.
Correctional Officer
Jacksonville Sheriff's Office
Jacksonville, Florida
01.2006 - 01.2007
Education
Massage Therapy - Massage Therapy
05.2004
Diploma - Academics
05.2002
Skills
- Loyal, dedicated and a enthusiastic worker that is team oriented
- Solid communication skills
- Excellent interpersonal skills
- Scripted Conversations
- Billing Practices
- Team Oriented
- Persuasion Strategies
- Microsoft Office
- Cash Flow and Financial Analysis
- System Maintenance
- Financial Statements Expertise
- Reading Comprehension
- Correspondence Sorting and Filing
- Overdue Balance Detection
- Training and Teaching
- Credit Extension Negotiation
- Predictive Dialers
- AR Aging Reports
- Following Conversation Scripts
References
REFERENCES
Co-worker
Languages
Timeline
Billing & Collections Specialist - FBCS INC
10.2022 - 10.2022
Healthcare Billing Specialist - Jax Spine and Pain Centers
07.2022 - 08.2022
Sr Collections Specialist - ADT SECURITY SERVICES
06.2014 - 12.2021
Sr Collections Specialist - DCI, Diversified Consultants Incorporated
01.2014 - 01.2021
Collections Specialist - Enhanced Recovery Corporation
01.2012 - 01.2014
Collections Specialist - ARS National Services
01.2011 - 01.2013
Correctional Officer - Jacksonville Sheriff's Office
01.2006 - 01.2007
Heritage Institute - Massage Therapy, Massage Therapy
Jean Ribault Sr High School - Diploma, Academics
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