Justin Goldenberg
Simi Valley,CA
Overview
13
13
years of professional experience
Work History
Billing & Collections Specialist
High Star Auto Center
08.2017 - Current
- Reduced payment discrepancies through diligent account reconciliation and prompt follow-up on outstanding balances.
- Streamlined collections processes, resulting in faster recovery of overdue payments.
- Improved customer satisfaction by providing clear explanations of charges and promptly addressing inquiries.
Service Advisor
First Kia
10.2014 - 08.2017
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Streamlined appointment scheduling for improved efficiency and increased daily appointments.
- Increased repeat business, establishing rapport and trust with customers through attentive listening and clear communication.
Management Trainee
Enterprise Rent-A-Car
07.2011 - 10.2014
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Business Administration
University of Phoenix
Tempe, AZ2014
Skills
- Collections
- Billing
- Deadline-oriented
- Dispute Resolution
- Accuracy and Precision
Timeline
Billing & Collections Specialist
High Star Auto Center
08.2017 - Current
Service Advisor
First Kia
10.2014 - 08.2017
Management Trainee
Enterprise Rent-A-Car
07.2011 - 10.2014
Bachelor of Science - Business Administration
University of Phoenix