William Emro
Winter Haven,Florida
Summary
Dynamic leader and seasoned paramedic with extensive experience at the City of Winter Haven, Fire Department. Excelled in operational efficiency and teamwork, enhancing departmental goals and fostering a cohesive environment. Proven expertise in incident command and problem-solving, achieving high-quality control measures and personnel management. Demonstrated exceptional ability to maintain composure and deliver under pressure.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Lieutenant/Paramedic
City of Winter Haven, Fire Department
07.2023 - Current
- Implemented quality control measures throughout daily operations to maintain high levels of excellence in all aspects of work performed.
- Managed personnel for optimal productivity, ensuring proper training and adherence to protocols.
- Established clear expectations for staff members through effective communication and goal setting techniques.
- Increased team cohesion with regular communication, fostering a positive work environment.
- Developed strategic plans to achieve departmental goals, aligning resources and personnel effectively.
- Provided support during critical situations or emergencies when needed while maintaining composure under pressure.
Firefighter/Paramedic
City of Winter Haven, Fire Department
01.2017 - 07.2023
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Utilized technical expertise in operating specialized firefighting equipment such as aerial ladders, hydraulic extrication tools, and thermal imaging cameras.
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Demonstrated strong leadership skills while serving as a mentor to new firefighters, fostering a culture of teamwork and professionalism within the department.
Firefighter/EMT
City of Lake Alfred, Fire Department
04.2012 - 09.2017
- Performed life-saving procedures during medical emergencies, administering CPR and first aid as needed.
- Operated fire hoses, hydrants and extinguishers to eliminate fire and prevent from spreading.
- Documented emergency calls and equipment maintenance to enable tracking history and maintain accurate records.
- Responded to emergency medical calls to perform lifesaving procedures and other emergency medical services.
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Oversaw equipment and vehicle upkeep to maintain emergency readiness.
Firefighter
Sebring International Raceway
03.2013 - 03.2015
- Maintained optimal readiness for emergency situations by regularly participating in drills and training exercises.
- Collaborated with fellow firefighters to execute efficient firefighting strategies, mitigating property damage and loss of life.
- Collaborated with other emergency responders on scene to establish adequate fire suppression.
- Collaborated with track officials to ensure driver and patron safety.
Emergency Medical Technician
Cardiovascular Center
08.2012 - 08.2013
- Ensured accurate documentation of patient information, assessment findings, interventions performed, and overall condition by completing detailed reports in compliance with legal requirements and industry standards.
- Assisted Registered Nurses with preparing patients for procedures. This includes setting up intravenous therapy and obtaining baseline vitals.
- Assisted Registered Nurses with preparing the patient to be discharged.
Manager
Dunkin' Donuts
10.2011 - 08.2012
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
Crew Member
Dunkin' Donuts
01.2009 - 08.2011
- Took orders, prepared meals, and collected payments.
- Worked front counter, drive-thru and other areas.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Worked well with teammates and accepted coaching from management team.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Collaborated with team members to complete orders.
- Prepared products following restaurant, health, and safety standards and procedures.
- Provided excellent customer service by greeting customers and meeting quality expectations.
Education
Bachelor of Science - Public Administration
Polk State College
Winter Haven, FL12-2024
Associate of Science - Emergency Medical Services
Polk State College
Winter Haven, FL08-2016
No Degree - Minimum Fire Standards
Ridge Career Center
Winter Haven, FL06-2011
Skills
- Incident command
- Operational efficiency
- Environmental monitoring
- Facility maintenance
- Workforce scheduling
- Organizational development
- Scheduling and coordination
- Training sessions
- Teamwork and collaboration
- Customer service
- Problem-solving
- Multitasking
Certification
- State of Florida Firefighter II Compliance - June, 2011
- Emergency Medical Technician - Expires December 1, 2024
- Paramedic License - Expires December 1, 2024
- Florida State Certified Pump Operator - July, 2012
- Florida State Certified Fire Officer I - July, 2015
- Florida State Certified Fire Officer II - May, 2023
- BLS Provider - Expiries May 31, 2025
- ACLS Provider - Expires May 31, 2025
- PALS Provider - Expires May 31, 2025
- Level A EMS Instructor - December, 2023
- BLS Instructor - Expiries March 25, 2025
- ACLS Instructor - Expires March, 27, 2025
- PALS Instructor - Expires March 30, 2025
- Florida State Certified Instructor I - May, 2023
Timeline
Lieutenant/Paramedic
City of Winter Haven, Fire Department
07.2023 - Current
Firefighter/Paramedic
City of Winter Haven, Fire Department
01.2017 - 07.2023
Firefighter
Sebring International Raceway
03.2013 - 03.2015
Emergency Medical Technician
Cardiovascular Center
08.2012 - 08.2013
Firefighter/EMT
City of Lake Alfred, Fire Department
04.2012 - 09.2017
Manager
Dunkin' Donuts
10.2011 - 08.2012
Crew Member
Dunkin' Donuts
01.2009 - 08.2011
- State of Florida Firefighter II Compliance - June, 2011
- Emergency Medical Technician - Expires December 1, 2024
- Paramedic License - Expires December 1, 2024
- Florida State Certified Pump Operator - July, 2012
- Florida State Certified Fire Officer I - July, 2015
- Florida State Certified Fire Officer II - May, 2023
- BLS Provider - Expiries May 31, 2025
- ACLS Provider - Expires May 31, 2025
- PALS Provider - Expires May 31, 2025
- Level A EMS Instructor - December, 2023
- BLS Instructor - Expiries March 25, 2025
- ACLS Instructor - Expires March, 27, 2025
- PALS Instructor - Expires March 30, 2025
- Florida State Certified Instructor I - May, 2023
Bachelor of Science - Public Administration
Polk State College
Associate of Science - Emergency Medical Services
Polk State College
No Degree - Minimum Fire Standards
Ridge Career Center
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