William Erwin

I was a department lead, stuck to merchandising standards, worked closely with a team of associates everyday to ensure we had good communication, communicate with customers on all the deals and discounts we have Including offering a credit card, ensure I know all the product in my area, cashiering, truck unloading and merchandising, cash drawer counting, customer service, Amazon returns, and store closing

• Contributed to a positive work environment by maintaining a professional demeanor and upbeat attitude throughout the busy holiday season.
• Handled high-pressure situations effectively by remaining calm and focused during peak seasonal times, allowing for the swift resolution of customer inquiries and concerns.
• Provided exceptional customer service, addressing inquiries and resolving issues in a timely manner.
• Demonstrated flexibility by adapting to varied work schedules as needed during peak seasons, ensuring adequate staff coverage at all times.

I was a keyholder, main cashier, I ran truck, merchandised the home and kids department to standard, greeted customers at the door, and worked as loss prevention