William Estrada

•Maintained documentation and resources for future reference.

•Resolved computer and system networking issues to ensure user productivity.

•Performed IT troubleshooting, restoration, and maintenance to maintain organizational performance.

•Secured and connected private networks across multiple sites.

•Responded to network outages and issues with circuits, websites, vendors, and telecoms.

•Provided high-level resolution support and detailed setup/configuration for complex data and voice products.

•Utilized deductive reasoning to drive trouble ticket accuracy and support advanced technical information sharing across channels.

•Adapted to customer needs and requirements as measured by Customer Experience Audits.

•Achieved quality assurance and customer satisfaction objectives.

•Conducted diagnostics, troubleshooting, and evaluations on equipment.

•Executed test activities and organized work to meet production goals.

Lead Repair Expert
09/2019 - 06/2020

•Implemented preventive maintenance measures to reduce emergent issues.

•Managed inventory, restocking supplies, and ensuring compliance with 5G standards.

•Conducted diagnostic procedures to identify root causes and provide accurate repairs.

•Interviewed and supervised employees, enhancing team performance and efficiency.

•Provided advanced technical support and contributed to change and innovation within the business.

•Implemented preventive maintenance measures to reduce emergent issues.

•Managed inventory, restocking supplies, and ensuring compliance with 5G standards.

•Conducted diagnostic procedures to identify root causes and provide accurate repairs.

•Interviewed and supervised employees, enhancing team performance and efficiency.

•Provided advanced technical support and contributed to change and innovation within the business.

• Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
• Upsold warranties and complementary products to customers through persuasive marketing techniques.
• Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
• Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.

• Monitored proper use of required personal protective equipment on crew to promote safe work environment.
• Planned, organized and communicated production goals with crew members, crew supervisors, trade contractors and customers.
• Set manageable daily and weekly landscaping goals for four employees to secure deadlines approved by clients.
• Established relationships with various parties involved in landscaping process through strong leadership and problem-solving skills.
• Finalized contract agreements between the company and commercial clients, revised documents, and creating procurement proposals.

• Tracked parts use and charged items to customer accounts for billing.
• Reached out to vendors outside usual network to find parts not available from traditional sources.
• Inspected parts for defects, removing damaged parts and replacing with new ones.
• Served customers in-store and by telephone to answer questions and place orders.
• Stocked storage areas with merchandise from new trucks, following bins system accurately to minimize inventory errors.