Summary
Overview
Work History
Education
Skills
Timeline
Generic

William Falconi

Orlando

Summary

Dedicated to enhancing customer service skills while leveraging diverse experience to positively represent the company to clients and colleagues. Committed to delivering accurate and timely information through effective communication tools. Proven ability to adapt to various work environments, employing innovative approaches to fulfill responsibilities efficiently and responsibly. Passionate about contributing to a collaborative team atmosphere that prioritizes client satisfaction and operational excellence.

Overview

11
11
years of professional experience

Work History

Flight Attendant

JetBlue
10.2019 - Current
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.

Managed time efficiently in order to complete all tasks within deadlines.

  • Maintained a safe cabin environment by conducting pre-flight safety checks and adhering to FAA regulations.
  • Demonstrated flexibility and adaptability amidst schedule changes, delays, or challenging situations while maintaining a positive attitude.

Sales Lead Keyholder

Oakley
01.2017 - 2019
  • Opened inventory boxes and restocked shelves.

Opened and closed store multiple days per week by counting registers, making deposits, and storing and filing all daily paperwork.

  • Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
  • Completed store opening and closing procedures.
  • Consistently exceeded individual sales goals while contributing to the overall success of the team.
  • Trained new hires on company policies, procedures, and best practices in order to ensure a smooth onboarding process.
  • Collaborated with store management to strategize on sales initiatives and drive overall revenue growth.

Sales Representative

Oakley
11.2014 - 01.2017
  • Created effective client engagement techniques, consistently achieving or exceeding sales goals.
  • Elevated customer assistance.
  • Sales
  • Manage stockroom inventory.
  • Adapted to flexible work hours, including overnight and holiday shifts.

Education

Graphic Design & Photography

Universidad del Turabo
05.2015

Technical degree - Graphic Design & Photography

Universidad del Este
05.2012

Skills

  • Organized individual, great communication with others
  • Full bilingual (Spanish/English)
  • Strong work ethic
  • Attention to detail
  • Reliability and punctuality
  • Customer service oriented

Timeline

Flight Attendant

JetBlue
10.2019 - Current

Sales Lead Keyholder

Oakley
01.2017 - 2019

Sales Representative

Oakley
11.2014 - 01.2017

Graphic Design & Photography

Universidad del Turabo

Technical degree - Graphic Design & Photography

Universidad del Este