William Fayard
Ocean Springs,MS
Summary
Dynamic sales professional with a proven track record at Home Depot, excelling in customer service and relationship building. Adept at achieving sales goals through effective teamwork and upselling techniques, consistently enhancing customer satisfaction and loyalty. Recognized for strong communication skills and a commitment to delivering exceptional shopping experiences.
Overview
2012
2012
years of professional experience
Work History
Retail Sales Associate
Home Depot
- Assisted customers in product selection and provided knowledgeable recommendations.
- Maintained organized merchandise displays to enhance shopping experience.
- Operated point-of-sale system, processing transactions accurately and efficiently.
- Collaborated with team members to ensure stock availability and proper inventory management.
- Trained new associates on store policies, procedures, and customer service techniques.
- Supported promotional events by setting up displays and assisting with product demonstrations.
- Analyzed sales trends to assist in restocking decisions and optimize product placement.
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Greeted customers and provided outstanding customer service.
- Enhanced store appearance and shopping experience with meticulous shelf organization and cleanliness.
- Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
- Supported store management in planning and executing seasonal promotions and sales events.
- Engaged with customers on sales floor, offering assistance and improving shopping experience.
Painter
Fayard's Custom Paint
- Assisted customers in selecting vehicles based on needs and preferences.
- Conducted product demonstrations to highlight vehicle features and benefits.
- Maintained accurate inventory records for vehicle availability and specifications.
- Collaborated with team members to achieve monthly sales targets through effective communication.
- Developed knowledge of financing options to assist customers in making informed decisions.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
Salesperson
Holmes Motors
D'Iberville, MS
01.2010 - 12.2011
- Assisted customers in selecting vehicles based on needs and preferences.
- Conducted product demonstrations to highlight vehicle features and benefits.
- Maintained accurate inventory records for vehicle availability and specifications.
- Collaborated with team members to achieve monthly sales targets through effective communication.
- Developed knowledge of financing options to assist customers in making informed decisions.
- Worked to build relationships with customers and built potential for additional sales.
- Developed relationships with clients for increased loyalty and repeat business.
- Boosted sales by consistently engaging with customers and addressing their needs effectively.
- Collaborated with team members to reach collective sales goals, fostering a supportive work environment.
- Engaged customers in social conversations to create pleasant and easy shopping experience.
- Provided exceptional customer service, resulting in numerous positive reviews and referrals.
- Exceeded monthly targets by diligently following up on leads and closing deals promptly.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Set and achieved company defined sales goals.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Selected correct products based on customer needs, product specifications and applicable regulations.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Achieved or exceeded company-defined sales quotas.
- Fostered lasting relationships with customers through effective communication and quick response, resulting in long-term loyalty and expanded client base.
- Developed and maintained strong working relationships with professionals within assigned territory.
Bartender & barback
Beau Rivage Casino
Biloxi, MS
12.2009 - 09.2010
- Prepared and served a diverse range of cocktails and beverages to enhance guest experience.
- Maintained cleanliness and organization of bar area, ensuring compliance with health and safety standards.
- Collaborated with team members to manage high-volume service during peak hours efficiently.
- Assisted in training new staff on cocktail recipes, customer service techniques, and operational procedures.
Sales and Customer Service Consultant
Alltel Wireless
Gulfport, MS
01.2007 - 12.2009
- Assisted customers with inquiries to provide clear and accurate information about products and services.
- Addressed customer complaints to boost satisfaction levels effectively.
- Utilized CRM software to manage customer accounts, maintaining accurate and consistent data.
- Worked with team members to improve service processes and enhance response times.
- Gained in-depth understanding of company products, systems and policies to give customers expert support.
- Developed strong relationships with clients by consistently exceeding expectations in handling requests or concerns.
- Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
- Increased client retention through exceptional service and timely solutions to issues.
- Identified upselling opportunities during interactions with customers, promoting additional products or services that resulted in increased revenue.
- Provided personalized assistance for customers, ensuring their needs were met efficiently and effectively.
- Exhibited high energy and professionalism when dealing with clients and staff.
Sales Representative
Verizon Wireless
Biloxi, MS
01.2002 - 2004
- Engaged customers, providing tailored solutions to enhance service plans and device functionality.
- Executed sales transactions accurately, ensuring compliance with company policies and procedures.
- Collaborated with team members to optimize product displays and promotional materials for maximum visibility.
- Assisted customers in troubleshooting technical issues, improving overall satisfaction and retention rates.
- Monitored inventory levels, coordinating with management to ensure adequate stock of popular devices and accessories.
- Developed knowledge of industry trends, enabling effective communication of product benefits to diverse customer base.
- Trained new representatives on sales techniques and customer service protocols, fostering a collaborative work environment.
- Implemented feedback mechanisms to gather customer insights, driving continuous improvement in service delivery processes.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Led training sessions for new sales representatives, enhancing team expertise and performance.
- Met with customers to discuss and ascertain needs, tailor solutions and close deals.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Achieved or exceeded company-defined sales quotas.
- Met existing customers to review current services and expand sales opportunities.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
- Attended monthly sales meetings and quarterly sales trainings.
Education
High School Diploma -
Mississippi Gulf Coast Community College
Gautier, MSSkills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
- Store opening and closing
- Money handling
- Relationship building
- Professional appearance
- Sales expertise
- Interpersonal and written communication
- Sales goals attainment
- Friendly and outgoing
- Upselling and cross selling
- Sales goal achievement
- Positive and professional
- Rapport development
- Friendly and helpful
- Reliable and responsible
- Adaptable and flexible
- Strong communication and interpersonal skills
- Positive customer engagement
- Team cooperation
Accomplishments
While employed at Verizon and Alltel, I won many sales competitions and my accessory to sale ratio was always in the top percentile.
Timeline
Salesperson
Holmes Motors
01.2010 - 12.2011
Bartender & barback
Beau Rivage Casino
12.2009 - 09.2010
Sales and Customer Service Consultant
Alltel Wireless
01.2007 - 12.2009
Sales Representative
Verizon Wireless
01.2002 - 2004
Retail Sales Associate
Home Depot
Painter
Fayard's Custom Paint
High School Diploma -
Mississippi Gulf Coast Community College