William fernandez

Facilitates end-to-end service order lifecycle as a liaison between customers, sales, supply chain, and field technicians. Ensures accurate order intake, scheduling, execution, and invoicing while maintaining high customer satisfaction and operational efficiency.

Core Responsibilities

• Process and validate customer service orders: entry, monitoring, updates, and troubleshooting in systems such as Oracle and bFO.
• Coordinate service delivery from work order initiation through closure to ensure on-time completion.
• Act as primary customer contact for inquiries, status updates, and issue resolution; cultivate positive customer relationships.
• Liaise with supply chain, warehouses, and Field Service Representatives (FSRs) to confirm parts, tools, and resource availability.
• Monitor backlogs and performance metrics; identify bottlenecks and implement process improvements.
• Ensure compliance with safety, quality, and company procedures; support change-control and documentation efforts.

Key Skills & Tools

• Order management and service operations
• ERP systems (Oracle, bFO) and Microsoft Office Suite
• Scheduling, logistics coordination, and inventory/resource planning
• Strong verbal/written communication, problem-solving, and organizational skills
• Ability to perform in fast-paced, deadline-driven environments

Experience & Requirements

• Experience in order management, customer service, service operations, or related functions.
• Proven ability to manage multiple priorities, collaborate cross-functionally, and drive process improvements.

On-site technician performing installation, startup, diagnostics, repair, and preventive maintenance of critical power equipment (UPS systems, PDUs). Customer-focused role delivering technical troubleshooting, support, and accurate service documentation across data centers, hospitals, and industrial sites.

Key Responsibilities

• Install, commission, startup, maintain, and repair Schneider Electric and third-party secure power equipment (UPS, PDUs, battery systems).
• Diagnose and resolve complex electrical and power-electronics issues on-site; provide technical solutions and recommendations.
• Collaborate with customers, electricians, and sales partners to ensure reliable equipment performance and uptime.
• Complete detailed field service reports, startup data sheets, and preventive maintenance documentation promptly and accurately.
• Follow all safety procedures and participate in ongoing training for new products and technologies.

Qualifications & Skills

• Education: Bachelor’s degree in Electrical Engineering, technical school diploma, or equivalent military electrical experience.
• Technical knowledge of power electronics, electrical circuits, industrial control systems, UPS and battery technologies.
• Hands-on experience with UPS/battery systems or power distribution preferred.
• Strong troubleshooting, customer-service, and communication skills.
• Proficient with diagnostic tools and field-service software.
• Physical ability to lift, climb, and travel extensively to client locations.

Work Conditions

• On-site work in dynamic environments such as data centers, hospitals, and industrial facilities.
• Frequent travel and variable hours may be required.

• Oversaw daily operations to ensure efficiency and adherence to safety protocols.
• Coordinated service schedules and resource allocation for optimal workflow.
• Led team training sessions to enhance service delivery and technical skills.
• Implemented process improvements that increased customer satisfaction ratings.
• Managed inventory control using industry-standard systems and tools.
• Analyzed service metrics to identify trends and drive operational enhancements.
• Fostered a collaborative team environment, mentoring staff for professional growth.
• Resolved customer complaints in professional and timely manner.
• Met with customers to discuss service needs and offer available solutions.
• Resolved escalated customer complaints professionally, turning potentially negative experiences into opportunities for continued patronage.
• Hired, trained and supervised team of service staff members to meet business goals.
• Managed a team of technicians, ensuring timely completion of projects and high-quality workmanship.
• Maintained a safe working environment by enforcing strict safety protocols and providing ongoing staff training on proper equipment use.
• Met with customers to discuss service needs and develop effective and practical solutions.
• Coordinated with other departments to maintain streamlined and productive workflow.

Schneider Electric Power Services — Field Service Representative Home-based field service role installing, maintaining, and repairing electrical distribution equipment (e.g., Square D) at customer sites. Focused on troubleshooting, commissioning, and preventive maintenance with a customer-first approach. 40-hour workweek guarantee with overtime and potential on-call hours.

Key Responsibilities

• Perform startup, commissioning, preventive maintenance, and emergency repairs on electrical distribution equipment.
• Troubleshoot and resolve complex AC/DC power issues across industrial and commercial environments.
• Coordinate with clients and sales partners to deliver high-quality, timely service.
• Complete and submit field service reports, startup data sheets, and expense reports accurately and promptly.
• Adhere to safety procedures, compliance requirements, and company training guidelines.

Qualifications & Skills

• Associate’s degree in electrical technology, vocational training, or military electrical experience.
• Strong knowledge of AC/DC power principles; ability to read and interpret blueprints and electrical schematics.
• Excellent problem-solving, customer service, and verbal/written communication skills.
• Proficient with, or quick to learn, digital and physical diagnostic tools and field-service software.

Equipment & Training

• Issued service vehicle, tools, laptop, and mobile device.
• Direct product training for Schneider Electric and third‑party equipment.
• Experience working flexible schedules, including overtime and on-call assignments.