William Fettis
Washington ,PA
Summary
Dynamic leader and problem-solver with a proven track record at ModWash, enhancing customer satisfaction and loyalty through expert complaint handling and superior service. Excelled in cash handling accuracy and staff training, significantly reducing discrepancies. Skilled in team motivation and sales leadership, driving operational excellence and achieving goals with enthusiasm.
Overview
1
1
year of professional experience
Work History
Key Holder/ Assistant General Manager
ModWash
02.2023 - Current
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Resolved customer complaints professionally, resulting in increased customer satisfaction and loyalty.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Managed store personnel by delegating tasks and supervising daily operations.
Education
Diploma - General Studies
Pine Richland Highschool
Gibsonia, PA06.1997
Inspection And Emissions License - Automotive Technology
Aw Beattie Technology
Pittsburgh, PA06.1997
Skills
- Customer Service
- Cash Handling Accuracy
- Training and mentoring
- Store maintenance
- Workplace Safety
- Bank Deposits
- Staff Training and Development
- Daily Reporting
- Safety enforcement
- Task Delegation
- Employee Scheduling
- Sales proficiency
- Loss Prevention
- Sales Coaching
- Product ordering
- Scheduling Coordination
- Relationship Building
- Handling Complaints
- Team Building and Motivation
- Sales Leadership
- Critical Thinking
- Problem Anticipation and Resolution
- Goal Setting and Achievement
- Superior Work Ethic
- Decision-Making
Timeline
Key Holder/ Assistant General Manager
ModWash
02.2023 - Current
Diploma - General Studies
Pine Richland Highschool
Inspection And Emissions License - Automotive Technology
Aw Beattie Technology
Similar Profiles
Felix S. FerrerasFelix S. Ferreras
Multi-Site Manager at ModWashMulti-Site Manager at ModWash
Jordan EvansJordan Evans
Assistant General Manager at ModwashAssistant General Manager at Modwash
Sarai Diaz BorjaSarai Diaz Borja
Car Wash Attendant at ModwashCar Wash Attendant at Modwash
Anthony VegaAnthony Vega
General Manager at ModwashGeneral Manager at Modwash
Holly TranHolly Tran
Shift Leader at Heartland Restaurant GroupShift Leader at Heartland Restaurant Group