Nathaniel Konchan
Rochester,NY
Summary
Dedicated professional with expertise in customer service, training, and inventory management. Proven ability to enhance customer experiences while maintaining workplace safety and operational efficiency.
Overview
4
4
years of professional experience
Work History
Key Holder/ General Manager
Shoe Dept
08.2025 - 02.2026
- Supervised sales floor operations, ensuring optimal customer service and adherence to company standards.
- Trained and mentored new team members on store policies and procedures for effective performance.
- Managed inventory levels, conducting regular stock audits to maintain product availability.
- Assisted in visual merchandising efforts, enhancing store layout to improve customer experience.
Key Holder/General Manager
Shoe Department
05.2023 - 01.2026
- Supervised daily operations, ensuring compliance with company policies and procedures.
- Trained new staff on product knowledge and customer service techniques.
- Managed inventory levels, conducting regular stock audits to maintain accuracy.
- Assisted in visual merchandising to enhance store appeal and drive sales.
Team Member
Chic-Fil-A
05.2022 - 10.2022
- Assisted customers with orders, ensuring accurate and efficient service during peak hours.
- Maintained cleanliness and organization of dining area, enhancing customer experience.
- Collaborated with team members to meet daily operational goals and improve workflow efficiency.
- Operated cash register, handling transactions accurately and providing excellent customer service.
Education
Bachelor of Science - Political Science
University of Rochester
Rochester, NY05.2028
Bachelor of Arts - Philosophy
University of Rochester
Rochester, NY05.2028
Skills
- Customer service
- Cash handling
- Cash handling accuracy
- Training and mentoring
- Store maintenance
- Workplace safety
- Customer service management
- Bank deposits
- Staff oversight
- Daily reporting
Timeline
Key Holder/ General Manager
Shoe Dept
08.2025 - 02.2026
Key Holder/General Manager
Shoe Department
05.2023 - 01.2026
Team Member
Chic-Fil-A
05.2022 - 10.2022
Bachelor of Science - Political Science
University of Rochester
Bachelor of Arts - Philosophy
University of Rochester