William Finotti-Nevins
Denver,CO
Summary
Dynamic leader with a proven track record at Kroger for elevating customer satisfaction and team performance. Excelled in staff management and problem-solving, enhancing operational efficiency and employee development. Skilled in fostering teamwork and collaboration, significantly contributing to organizational goals.
Overview
8
8
years of professional experience
Work History
Assistant Department Manager
Kroger
03.2023 - Current
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
- Increased customer satisfaction levels by addressing concerns promptly and providing exceptional service.
- Ordered inventory and reported discrepancies to control costs and maintain inventory levels.
CAO Coordinator
King Soopers
02.2022 - 03.2023
- Implemented creative problem-solving strategies in response to unforeseen challenges or obstacles during events planning process.
- Developed comprehensive event plans for seamless execution, ensuring successful events with high satisfaction rates.
- Established strong partnerships with other organizations leading to increased collaboration opportunities.
- Mentored junior coordinators contributing to their professional development within the organization.
- Improved overall team efficiency by streamlining communication and implementing best practices in task management.
- Conducted regular progress evaluations, identifying areas for growth and providing constructive feedback to team members.
- Organized training sessions for staff development, enhancing skillsets and improving overall performance.
- Negotiated contracts with vendors successfully, securing favorable terms that aligned with organizational goals.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Overnight Stocker
King Soopers
10.2018 - 02.2022
- Maintained proper storage of overstock items, keeping backroom areas organized and accessible for future use.
- Enhanced store appearance for better customer experience through meticulous shelf stocking and arrangement.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Ensured timely completion of nightly stocking tasks, optimizing store readiness for the following day''s operation.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Maintained neat, organized stockroom free of hazards.
Line Cook/ Back of House
Chubby’s Mexican Restaurant
08.2017 - 09.2018
- Assisted in preparation of ingredients to enhance efficiency in kitchen operations.
- Collaborated with team to maintain cleanliness and organization in the kitchen.
- Followed recipes and cooking instructions to ensure consistency in dish quality.
- Prepared meals according to customer orders, ensuring satisfaction.
Education
High School Diploma - Life And Existing As A Functional Adult
SOAR Academy
Sheridan Colorado 05.2019
Skills
- Workplace safety
- Team management
- Employee motivation
- Staff management
- Employee retention
- Onboarding new employees
- Willing to learn
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Reliability
- Critical thinking
- Team collaboration
Timeline
Assistant Department Manager
Kroger
03.2023 - Current
CAO Coordinator
King Soopers
02.2022 - 03.2023
Overnight Stocker
King Soopers
10.2018 - 02.2022
Line Cook/ Back of House
Chubby’s Mexican Restaurant
08.2017 - 09.2018
High School Diploma - Life And Existing As A Functional Adult
SOAR Academy
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