William Flaherty
West Springfield,MA
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Customer Service and Register
Par4theCourse Golf Simulator
02.2021 - Current
- Handled customer service complaints and concerns promptly
- Processed credit card, cash, and gift certificate payments in the electronic computer system
- Quickly and efficiently demonstrated how to use golf and multi sport simulators
Line Cook
Fisherman's Catch Restaurant
05.2019 - Current
- Grilled, fried, and prepped various foods according to the menu
- Followed proper food handling methods
- Helped other staff members complete job tasks during peak times to maintain kitchen efficiency
Resident Assistant
Quinnipiac University
12.2013 - Current
- Created welcoming and supportive environment for students, fostering community
- Direct Resident Assistant for 35 residents in the second year residence area
- Communicated efficiently with a team of fourteen other Residents Assistants for the total 530 student area
- Organized and ran different programs in accordance with Residential Life Curriculum
Intern
Cumberland County Jail
06.2024 - 08.2024
- Shadowed the Mental Health and Nursing Staff at the jail
- Witnessed professionals interacting with the residents of the jail
- Shadowed clinicians during routine check ins as well as mental health suicide watches
- Shadowed the nurse practitioner at the jail and learned closely about medication management as well as important behaviors to look for when diagnosing residents
Education
Bachelor of Arts - Behavioral Neuroscience, Pre-Med Concentration
Quinnipiac University
Hamden, CT05.2026
Skills
- Friendly, positive attitude
- Teamwork and collaboration
- Customer service
- Problem-solving
- Flexible and adaptable
- Excellent communication
- Critical thinking
Certification
- CPR/AED/First-Aid (Adult/Child/Infant/Choking), 01/22/26
- Mental Health First Aid USA (Mental Health or Substance Use Challenge), 03/04/27
- QPR Gatekeeper Certification (Question, Persuade, Refer), 11/26
Activities
- Best Buddies Club, Quinnipiac University, Fall 2023, Current
- West Springfield St. Patrick's Day Parade Committee
- Behavioral Neuroscience Club, Quinnipiac University, Fall 2023, Current
Timeline
Intern
Cumberland County Jail
06.2024 - 08.2024
Customer Service and Register
Par4theCourse Golf Simulator
02.2021 - Current
Line Cook
Fisherman's Catch Restaurant
05.2019 - Current
Resident Assistant
Quinnipiac University
12.2013 - Current
Bachelor of Arts - Behavioral Neuroscience, Pre-Med Concentration
Quinnipiac University
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