William Fletcher
Barista
Denver,CO
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Nordstrom Ebar
Lone Tree , CO
01.2023 - Current
- Interacted with customers to receive their orders for coffees, food items, and various other beverages.
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Organized workstations efficiently so that tasks could be completed quickly during peak hours.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Demonstrated composure in fast-paced environments and for special events.
Team Lead
Target
Lakewood , CO
10.2021 - 12.2022
- Developed strategies to increase team productivity and improve customer service levels.
- Resolved escalated customer complaints or queries promptly and efficiently.
- Ensured compliance with company policies and procedures throughout the team.
- Supported the manager in developing plans for future projects, initiatives and objectives.
- Organized regular meetings with all stakeholders to ensure clear communication between departments.
- Collaborated with other departments to develop effective solutions that meet customer needs.
- Created detailed reports on team activities as requested by management.
- Analyzed data from various sources to identify trends or patterns in customer behavior.
Education
Associate of Arts - Liberal Arts And General Studies
Blinn College
Bryan, TX05-2018
Skills
- Team Player
- Positive and professional
- Speedy and efficient
- Friendly and outgoing
- Problem-Solving
- Adaptability
- Effective Communication
- Decision-Making
- Written Communication
- Adaptable and Flexible
Certification
- Certified Cybersecurity Certificate, Google - 2024
Timeline
Barista
Nordstrom Ebar
01.2023 - Current
Team Lead
Target
10.2021 - 12.2022
Associate of Arts - Liberal Arts And General Studies
Blinn College
- Certified Cybersecurity Certificate, Google - 2024
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