William Fontaine
Pomona Park
Summary
- Hardworking employee enthusiastic about helping the customer obtain the correct parts, while providing excellent customer service; leaving the customer with a outstanding experience.
- Seasoned Sales Representative with exceptional success in business-to-consumer sales within the industries. Proven track record in exceeding sales goals.
- Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue.
Overview
30
30
years of professional experience
Work History
Sales Technician /Motorcycle Technician /CallCenter Rep
J&P Cycles
01.2012 - Current
- Developed and implemented sales strategies to increase profits.
- Trained and mentored new sales representatives.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and maintained comprehensive understanding of products, services and latest industry parts and trends
- Generated new leads through networking and attending industry events.
- Initiated and launched Service Center , to better meet our customer needs.
Lead Carpenter /Foreman
Local 839 Carpenters Union
05.1999 - 06.2010
- Inspected work performed by carpentry crews to check completion of job specifications.
- Supervised teams of up to up 40 employees, answering questions and providing feedback on work progress.
- Assessed project size to prepare work orders and determine resources needed to complete jobs.
- Observed all OSHA and corporate safety regulations and procedures to prevent mishaps and injuries on job sites.
- Oversaw schedules and assignments for 40 personnel.
- Reviewed and approved time and attendance records of carpentry crews.
- Addressed employee issues and conflicts, applying listening and communication skills to promote quick resolution.
- Coordinated movement of materials and equipment to job sites, verifying supply readiness prior to project start.
Lead Carpenter
Feather Off Construction
01.1994 - 03.1999
- Kept team members safe and job sites free of hazards by maintaining good organizational skills.
- Completed installations of building structures, trim, flooring, and cabinetry.
- Planned and executed work with proper tools and materials to maximize productivity.
- Organized project work by reading blueprints and assessing job specifications to determine optimal plans.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
- Led garages, residential homes, and addition projects to completion.
Education
Certificate - Motorcycle Maintenance And Repair Technology
Wyotech - Daytona Beach
Daytona Beach, FL06.2011
Skills
- Sales Expertise
- Product and Service Knowledge
- Customer Retention Abilities
- Sales Experience
- Problem-Solving Strengths
- Post-Sales Support
- Maintaining Clean Work Areas
- Product Merchandising and Distribution
- Effective Customer Communication
- Inside and Outside Sales
- Upselling Techniques
- Customer Service and Assistance
- Technological Knowledge
- Sales Assistance
Spending time with grandchildren,building custom motorcycles, hunting and fishing
Am a father of 4 fantastic children 1 girl and 3 boys and a proud grandfather of 6 we love the outdoors,hunting,fishing,camping 4 wheeling a couple of my grandkids have helped build custom motorcycles with me
Timeline
Sales Technician /Motorcycle Technician /CallCenter Rep
J&P Cycles
01.2012 - Current
Lead Carpenter /Foreman
Local 839 Carpenters Union
05.1999 - 06.2010
Lead Carpenter
Feather Off Construction
01.1994 - 03.1999
Certificate - Motorcycle Maintenance And Repair Technology
Wyotech - Daytona Beach
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