Summary
Overview
Work History
Education
Skills
Timeline
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William Ford

Stone Mountain,GA

Summary

I show appreciation for my job by performing to the best of my abilities every day, unparalleled dedication and commitment to teamwork. Resourceful, with a proven ability to handle multitasking. Terrific analytical skills. Seasoned supervisor with a proven recognition as a critical component in the growth process of multimillion dollar companies.

Experience with the operations, management, logistics, strategic planning and marketing / sales and above all customer service.

Overview

38
38
years of professional experience

Work History

Service Manager

KCI Of Georgia
08.2014 - 11.2023
  • Resolved customer complaints in professional and timely manner.
  • Hired, trained and supervised team of service staff members to meet business goals.
  • Developed and maintained positive relationships with customers to build rapport and trust.
  • Met with customers to discuss service needs and offer available solutions.
  • Performed Overhead Crane Operator Certification Classroom/practical training.
  • Quoted both inspection service and repair jobs.

Overhead Crane Service Coordinator

Konecranes Inc.
05.1999 - 07.2014
  • Communicated with clients and service providers to provide updates on work progress.
  • Resolved customer complaints and issues to drive satisfaction and loyalty.
  • Coordinated and monitored service activities to confirm work met all requirements.
  • Maintained accurate records and full compliance with government regulations and agency guidelines.

Guest Service Attendant

Hilton Atlanta
02.1986 - 05.1999
  • Responded to guest inquiries, complaints and special requests to increase customer satisfaction.
  • Welcomed guests on arrival, displaying professional and friendly approach.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Resolved guest complaints and discrepancies in prompt and courteous manner.

Education

Associate of Arts - Electrical And Power Transmission Installation

Del Mar College
Corpus Christi, TX
06.1979

Skills

  • Policy and Procedure Enforcement
  • Shift Scheduling
  • Work Planning and Prioritization
  • Workplace Safety

Timeline

Service Manager

KCI Of Georgia
08.2014 - 11.2023

Overhead Crane Service Coordinator

Konecranes Inc.
05.1999 - 07.2014

Guest Service Attendant

Hilton Atlanta
02.1986 - 05.1999

Associate of Arts - Electrical And Power Transmission Installation

Del Mar College

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William Ford