Summary
Overview
Work History
Education
Skills
Timeline
Generic

WILLIAM FORGIE

ANTIOCH,IL

Summary

Highly analytical, communicative, and collaborative professional with a proven ability to adapt quickly to new environments. Committed to contributing to team success and continuously developing professional skills. Possesses a positive attitude and strong commitment to continuous learning and growth. Played a key role in the engineering team, collaborating closely on new product development, testing, and successful implementation. Contributed significantly to these areas as a member of the new product development team. Additionally, brings 20 years of expertise as an experienced service technician/manager in the inboard boat sector. Known for meticulous approach and unwavering dedication, committed to enhancing customer service excellence. Demonstrated five years of customer service and internal sales experience at an ISO 9001:2015 and AS9100D certified aluminum manufacturing facility.

Overview

28
28
years of professional experience

Work History

Service Technician/Shop Foreman

SkipperBud's
10.2019 - Current
  • 20 years experience as an Inboard Marine Service Technician. Specializing in the Tow Boat segment.
  • Proficient in Mechanical/Electrical Diagnostics & Repair.
  • Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
  • Inspected equipment to diagnose operational issues.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Assisted team members with equipment troubleshooting and diagnostics.
  • Demonstrated increased knowledge of company products and equipment.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Facilitated maintenance team training procedures to align with company standards.

Director of New Product Development

GereMarie
03.2022 - 09.2024
  • Oversaw product design and roadmap and coordinated aspects of development and rollout.
  • Worked directly with customer engineering, production, quality and purchasing teams in design, implementation, and rollout of products.
  • Coordinated with design and manufacturing engineers in new product design and implementation of new products.
  • Develops, monitors and fulfills project timelines by working with Sales, Customer Service, Production, customers and outside sources.
  • Develop and evaluate design ideas based on aesthetics, human factors, usability, functionality, and durability in the Inboard Marine segment.


Internal Sales/Customer Service/ Tech Rep.

GereMarie
03.2015 - 10.2019
  • Manage customer accounts using Global Shop Solutions Manufacturing ERP Software.
  • Handled inbound prospect calls to provide product information, answer questions, and resolve purchase hesitations.
  • Created customer requested Quotes and project costing.
  • Processed customer orders into manufacturing schedules.
  • Spearheaded customer satisfaction survey and analyzed results to make action plans.
  • Created customer specific technical documents used in production lines, warranty flat rate repairs and work instructions for field service technicians.
  • Trained OEM Technicians in service diagnostics, repair techniques and procedures.
  • Performed onsite Technical Support for Customers including MasterCraft Boat Company
  • Worked with Engineering in New Product Validation, testing, implementation.
  • Followed up with customers during and after installations to verify satisfaction.
  • Generated daily reports to recommend corrective actions and improvements.
  • Followed up with customers after completed sales to assess satisfaction and resolve any technical or service concerns.
  • Conducted on-site product demonstrations/installations to highlight features, answer customer questions and redirect concerns toward positive aspects.
  • Worked closely with manufacturing, assembly and shipping teams to consistently deliver quality products to customers.
  • Maintained customer delivery goals of 99% or higher.

Service Manager/Technician

GereMarie Dba MasterCraft Boats Of Chicago
01.2011 - 03.2015
  • Met with customers to discuss service needs and offer available solutions.
  • Developed written plans and obtained customer consent to proceed.
  • Trained numerous less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
  • Oversaw implementation of service campaigns.
  • Serviced all assets of Inboard Tow Boats for expedient repair and minimal downtime.
  • Diagnose and repair all systems including electrical and mechanical.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Reviewed technical documentation to complete manufacture scheduled maintenance.
  • Filed all manufacturer warranty claims.

Service Manager/Technician

Chicago MasterCraft
01.2003 - 10.2009
  • Serviced all assets of Inboard Tow Boats for expedient repair and minimal downtime.
  • Diagnose and repair all systems including electrical and mechanical.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Gained knowledge of standard equipment, including manufacturer repair guidelines.
  • Demonstrated increased knowledge of company products.
  • Reviewed technical documentation to complete manufacture scheduled maintenance.
  • Documented all changes and actions in computer-based tracking system.
  • Filed all manufacturer warranty claims.
  • Performed all service department roles including service writing, parts ordering/receiving and customer communications.

Service Technician

Munson Ski & Inboard Water Sports
01.1997 - 01.2003
  • Serviced all assets of Inboard Tow Boats for expedient repair and minimal downtime.
  • Diagnose and repair all systems including electrical and mechanical.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Gained knowledge of standard equipment, including manufacturer repair guidelines.
  • Demonstrated increased knowledge of company products.
  • Reviewed technical documentation to complete manufacture scheduled maintenance.

Education

Augustana College
Rock Island, IL

High School Diploma -

Palatine High School
05.1993

Skills

  • Successful team member/manager in new product development, design and implementation in aluminum manufacturing, specific to the Tow Boat/Water Sports Sector

  • Over 20 years experience in the Tow Boat/Water Sports Sector

  • Proficient in Inboard Engine Repair & Diagnostics

  • Proficient in Mechanical/Electrical Diagnostics

  • Over 25 years boat driving and trailering experience

  • Hold Certifications in Mechanical/Electrical Diagnostics & Repair

  • Familiar with Global Shop Solutions Manufacturing ERP Software

  • Strong communication skills

  • Wide understanding of Engineering/Manufacturing processes and standards

Timeline

Director of New Product Development

GereMarie
03.2022 - 09.2024

Service Technician/Shop Foreman

SkipperBud's
10.2019 - Current

Internal Sales/Customer Service/ Tech Rep.

GereMarie
03.2015 - 10.2019

Service Manager/Technician

GereMarie Dba MasterCraft Boats Of Chicago
01.2011 - 03.2015

Service Manager/Technician

Chicago MasterCraft
01.2003 - 10.2009

Service Technician

Munson Ski & Inboard Water Sports
01.1997 - 01.2003

Augustana College

High School Diploma -

Palatine High School

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WILLIAM FORGIE