William Frost
Kernersville,NC
Summary
Experienced Systems Administrator with a strong background in IT infrastructure, network security, and business operations. Proven ability to manage IT teams, support enterprise hardware and software, and ensure compliance with industry security standards such as HIPAA. Adept at problem-solving, leadership, and delivering innovative IT solutions to enhance business efficiency.
Qualified Systems Administrator with strong background in system administration, ensuring smooth operation of IT infrastructure. Proven success in managing and maintaining servers, networks, and hardware, contributing to enhanced system reliability. Demonstrated expertise in troubleshooting complex technical issues and optimizing system performance. Experienced with managing and maintaining IT infrastructure, including servers and networks. Utilizes advanced troubleshooting skills to resolve technical issues efficiently. Knowledge of optimizing system performance, ensuring high reliability and uptime.
Overview
21
21
years of professional experience
Work History
System Administrator
Champion Industries
02.2022 - Current
- Managed systems across 5 different companies locally and remote.
- Simplified troubleshooting processes by creating detailed documentation for system configurations, procedures, and best practices.
- Provisioned new software and hardware for use, following established security policies.
- Managed user access rights to maintain a high level of information security while ensuring appropriate levels of accessibility for authorized personnel.
- Supported the implementation of new technologies by providing technical expertise and training to colleagues as needed.
- Managed onboarding and offboarding of employees.
- Worked with users to determine areas of technology in need of improved usability.
- Reduced downtime by proactively identifying and resolving potential issues through thorough system monitoring.
- Diagnosed and resolved hardware and software issues.
- Maintained flexible schedule and responded to after-hours and weekend emergencies.
- Evaluated software products to determine compatibility with existing systems.
President
Frost IT, Inc.
09.2009 - Current
- Managed support for 20 plus companies across multiple industries.
- Install and support servers, desktops, and network hardware for clients
- Collaborate with software vendors to troubleshoot and resolve client issues
- Maintain security standards, including HIPAA compliance, and advise clients on policy updates
- Manage and delegate tasks among employees while addressing team concerns
- Increased customer satisfaction through continuous improvement initiatives and excellent customer service.
- Managed crisis situations effectively while minimizing disruption to daily operations.
- Monitored financial performance and implemented measures to enforce compliance with budgetary standards.
- Reduced operational costs through strategic cost management initiatives.
Lead IT Engineer
Genesis-is/Cymetry
04.2004 - 08.2009
- Helped manage support for 30 plus customers across multiple industries.
- Created and maintained documentation, including procedures, reports, and plans
- Provided project status updates to customers and management
- Identified, documented, and resolved software and hardware issues
- Worked directly with customers to troubleshoot complex IT problems
- Guided and supported technicians in their weekly tasks and projects
Education
Bachelor of Science (B.S.) - Business Administration
University of North Carolina At Greensboro
Greensboro, NC12.2021
Skills
IT Support & Troubleshooting
- Computer Hardware & Networking
- Information Systems Management
- Staff Leadership & Team Management
- VMware management
Timeline
System Administrator
Champion Industries
02.2022 - Current
President
Frost IT, Inc.
09.2009 - Current
Lead IT Engineer
Genesis-is/Cymetry
04.2004 - 08.2009
Bachelor of Science (B.S.) - Business Administration
University of North Carolina At Greensboro
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