William Ramos
Orlando
Summary
Ambitious IT professional who is known for maintaining reliable and consistent uptime figures. I have over 5 years experience within the IT career field handling system administrator work along with asset management and security and networking work as well. I am Dedicated to providing business continuity through system security and availability. Skilled controller of hardware, software and security services to optimize software and network security for businesses of all sizes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
System Administrator
PEO STRI
Orlando
02.2025 - Current
- Installed, configured, and maintained enterprise IT infrastructure in secure DoD data center environments in accordance with federal standards, engineering documentation, and operational procedures.
- Executed rack and stack operations for servers, network, and storage systems, following elevation plans, structured cabling standards, and validated power distribution requirements.
- Managed rack power allocation, equipment placement, and environmental controls to ensure system reliability, thermal efficiency, and mission readiness.
- Performed fiber optic splicing, termination, testing, and troubleshooting for single-mode and multi-mode fiber supporting mission-critical connectivity.
- Installed, maintained, and troubleshot structured copper and fiber cabling, including labeling, tracing, patching, and port verification for configuration accuracy.
- Implemented airflow and cable management controls, including blanking panels, to maintain data center cooling efficiency and environmental compliance.
- Maintained CMDB and DCIM systems, ensuring accurate configuration records, asset traceability, and audit-ready documentation.
- Managed IT asset lifecycle processes including tracking, reconciliation, inventory control, and operational documentation across enterprise systems.
- Conducted secure decommissioning and removal of IT equipment using chain-of-custody procedures and federal accountability standards.
- Performed secure media sanitization and disposal (HDDs/SSDs) in compliance with government data destruction and environmental policies.
- Supported change management processes by documenting infrastructure modifications, validating implementations, and updating CMDB/DCIM records.
- Coordinated enterprise patch and vulnerability remediation activities, including deployment, validation, troubleshooting, and rollback execution.
- Verified patch and system updates through post-maintenance testing, log analysis, and service health monitoring to ensure operational integrity.
- Provided Tier 2–3 technical support for hardware, software, and network issues, including VIP support across NIPR and SIPR environments.
- Administered system and network operations including user account provisioning, access control, OS deployments, backups, disaster recovery, and security policy enforcement.
- Collaborated on documentation, knowledge base development, and process improvement initiatives while performing system diagnostics to maximize uptime and efficiency.
- Provided technical support to users via troubleshooting and issue resolution.
- Collaborated with team members on system upgrades and enhancements.
- Documented procedures for system maintenance and user guidelines.
- Configured and maintained system hardware, software and network components.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Implemented and managed VPNs, enabling secure remote access for employees.
- Installed security software to protect networks.
System Administrator/Security Analyst
Empyreal Logitstics
Melbourne
07.2022 - 02.2025
- Use Tenable software to track network traffic/ Vulnerability management.
- Use Microsoft defender/Unifi software for security monitoring tools
- Use Atlassian/Jira software for ticket management
- Manage camera system related devices/IP addresses with cradlepoint software
- Use of Automox for patching/updating devices on network
- Installed and maintained firewalls to secure on-site and cloud-based hardware against unwanted intrusions.
- Automated repetitive administrative tasks to shorten work times and reduce required personnel.
- Set up user accounts, permissions and passwords and defined network policies and procedures.
- Created configuration guides for deploying new desktops, laptops and mobile devices.
- Set up, optimized and managed network equipment.
- Researched, recommended, configured and supported hardware and software for multiple departments.
- Managed security systems projects from concept to completion.
- Communicated status to management and internal clients, remediate issues, hold vendors and service providers accountable, control costs, and meet due dates and deliverables.
- Developed, troubleshot, and maintained facility and vehicle communications as well as tracking and security systems to ensure strict compliance with security protocols.
- Managed and maintained vehicle communication, access, and tracking systems through effective utilization of physical and electronic locking and tracking software and mechanisms.
- Managed and revoked employee facility access utilizing physical security devices and electronic access management system.
- Coordinated extensively with on-site operations and personnel, such as the logistics and vault management units.
- Responded to security system support requests from branch personnel. Identify and resolve issues.
- Ensured facility security cameras are operational and configured properly to ensure efficient and accurate video footage.
- Monitored, maintained, and troubleshot remote connectivity to facility and vehicle communications, tracking, security, and camera systems.
- Communicated with security system vendors and recommend improvements, upgrades, and changes to facility and vehicle tracking and security systems.
- Leveraged systems, equipment, and processed redesign to drive continuous improvement in cost, quality, and efficiency.
- Tested, updated, and deleted systems and services to ensure strong functionality and optimization.
- Ensured security systems are protected from physical harm, viruses, unauthorized users, and damage to data by developing and implementing systems security procedures.
- Conducted staff and department meetings. Establish a culture of teamwork, respect, feedback, accountability, and effective execution per established timelines and deliverables.
- Managed change through effective integration of departmental changes and new processes.
- Managed network-related projects from concept to implementation.
IT Support Specialist
MacAljon
Hinesville
07.2021 - 07.2022
- Tackled troubleshooting and problem resolution to support end-user technical issues.
- Oversaw equipment and system operations, surveying for potential security vulnerabilities and upgrade needs.
- Installed and supported desktop software titles and add-ons.
- Removed and replaced old hardware during routine upgrades and system repairs.
- Identified problems in printers, scanners and networking hardware, applying required fixes or escalating issues.
- Tracked and prioritized IT tickets and requests based on severity and potential business disruptions involved.
- Assisted customers with various types of technical issues via email, live chat and telephone.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
- Used proactive monitoring procedures and tools to identify problem prevention opportunities.
- Used remote login tools to assist clients with technical and product questions.
Logistics Specialist
Air Force
Fayetteville
07.2017 - 07.2021
- Maintained over $2.5 Billion in resources, Facilities for 24/7 Rapid Global Mobility Capes for the Department of Defense Response force
- Performed and managed critical top secret movements through the use of the U.S. Air Force $1 Billion logistics system Global Air Transportation Executive System (GATES)
- Coordinated export of 3 tons of Guardian Angel systems for NASA/Space-X
- Diminished mission lags by going above and beyond to meet escalated demands.
- Managed an excess of 50 Airman through providing $25 million in COVID medical equipment to South America to help battle against Global Pandemic
- Aided in migration of over 30,000 Afghanistan citizens during the closure of Bagram Air Base.
- Integrated the use of Wireshark and other packet sniffing tools to better secure company traffic.
- Responsible for implementing a new time tracking application to allow employees to log their time, job descriptions, and productivity on a daily basis from their mobile devices. I am responsible for troubleshooting tiers 1 through 2 issues regarding the newly implemented application such as if the application isn't allowing the employee to input data, which is usually caused by a software error.
- Ive recently started to develop skills related to SQL, such as inputting newly hired employee data into our database or updating records for promoted employees.
- I routinely inherit and resolve around 40 to 50 tickets a day from our ticketing service. The request type could be related to software or hardware issues such as troubleshooting windows applications that aren't working for our employees or figuring out physical connection issues with workstations.
Education
Bachelor's Degree - cybersecurity
Full Sail University
Skills
- Proficient in tracking network traffic/ Vulnerability management with the use of Tenable software knowledge
- Security monitoring skillset from monitoring all networks and devices from
- Microsoft Defender and Unifi softwares
- Manage all devices/Network IP addresses from Cradlepoint software
- Proficient in JIRA ticketing systems
- VLAN/LAN management and creation
- Patching/ updating systems from Automox
- Proficient in Cortex XDR malware Detection
- Proficient in NinjaONE IT management processes
- Proficient in ConnectWise remote monitoring processes
- Proficient in Zendesk Ticketing processes
- Proficient in Alibi NVR/ Camera systems
- Proficient in Microsoft Excel/Word/365/Teams
- Windows Active directory
- Azure Active directory
- Sonic wall net Extender (VPN)
- Computer setup/ troubleshooting
- Efficient in following up on the latest security risk while looking into SANS/ CISA websites
- IP Camera Troubleshooting
- Attention to Detail
- Customer Service Support
- Troubleshooting Software/Hardware Issues
- Proficient in Command Line Interface (CLI)
- Active Directory Experience
- New Program Installations
- Multitasking and Prioritization
- Conflict Resolution
- Positive and Upbeat
- LAN and WAN Assessment
- Adaptable and Flexible
- Computer Systems Installation
- IP Addressing and Subnetting
- Virtual Machine experience
- Network Firewall Management
- Server repair/installation knowledge, knowledge of main internal components of a system, experience with replacement of these parts
- Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
- Virtualization Technologies
- Knowledge of troubleshooting issues related to Active Directory topology, and related features in a domain environment experience
- Imaging experience
- Microsoft intune experience
- Coordinated and deployed operating system, firmware, and security patches across servers, network devices, and infrastructure systems during approved maintenance windowsMonitored patch deployment activities using enterprise patch management and vulnerability remediation processes to ensure systems remained compliant with security standards
Validated successful patch installations through system health checks, service verification, connectivity testing, and post-maintenance monitoring procedures
Troubleshot failed patch deployments by reviewing system logs, identifying compatibility or dependency issues, and coordinating corrective actions to minimize operational impact
Executed rollback and recovery procedures for unsuccessful or unstable patch installations, including restoring previous configurations, firmware versions, or system snapshots to maintain service availability
Documented patching activities, deployment outcomes, rollback actions, and maintenance records within CMDB, DCIM, and change management systems for audit and compliance purposes
Assisted with vulnerability remediation efforts by prioritizing critical security updates and coordinating with infrastructure and operations teams to reduce exposure risks
Performed pre-patch backups and configuration validation to support recovery planning and ensure business continuity during maintenance operations
Certification
- Department of Defense Active Secret Clearance
- New Horizons Information Technology Training boot camp Graduate, 10/21/22
- CompTIA A+ Certified
- CompTIA Network+ Certified
- CompTIA Security+ Certified
- Cisco CCNA Certified
- CompTIA CASP+ Certified
- CompTIA CSIS IT operational specialist Certified
- CompTIA CIOS IT operational specialist certified
- CySA, Expected 2026
Timeline
System Administrator
PEO STRI
02.2025 - Current
System Administrator/Security Analyst
Empyreal Logitstics
07.2022 - 02.2025
IT Support Specialist
MacAljon
07.2021 - 07.2022
Logistics Specialist
Air Force
07.2017 - 07.2021
Bachelor's Degree - cybersecurity
Full Sail University