Overview
Work History
Education
Skills
Certification
Timeline
Generic

WILLIAM GASS

Panama City Beach,FL

Overview

14
14
years of professional experience
1
1
Certification

Work History

Wireless Sales & Technical Consultant

Cellular Sales
03.2021 - 04.2025
  • Managed consumer and business accounts, ensuring secure configuration and account protection protocols.
  • Delivered technical troubleshooting and support across Android, iOS, MacOS, and Windows platforms.
  • Applied MDM tools to configure, secure, and update mobile devices for business clients.
  • Resolved complex issues including software conflicts, system crashes, and update failures, minimizing downtime and improving user experience.
  • Provided post-sale technical support, building client trust through outstanding service and clear communication.
  • Consistently exceeded performance goals while maintaining a strong focus on secure technology use and customer satisfaction.

Store Manager

Rack Room Shoes
02.2017 - 02.2021
  • Promoted from entry-level sales associate to store manager by demonstrating strong customer service, organizational ability, and problem-solving skills.
  • Increased store sales revenue by over 100% within the first year of management through effective leadership, team motivation, and process improvements.
  • Implemented organizational improvements that reduced shrink/loss and increased sales efficiency.
  • Trained staff in compliance with corporate policies and best practices, ensuring accountability and performance.
  • Recognized for consistent leadership, customer satisfaction, and ability to resolve complex challenges.

Assistant Manager

Rack Room Shoes
08.2012 - 02.2017
  • Supported store manager in daily operations, staff supervision, and achieving sales targets.
  • Assisted with inventory management, scheduling, and staff development.

Sales Associate

Rack Room Shoes
07.2011 - 08.2012
  • Delivered high-quality customer service and contributed to store sales goals.
  • Demonstrated initiative and reliability, leading to multiple promotions.

Education

High School Diploma -

Chipley High School
Chipley, FL
05-2011

Skills

  • Security & Networking: Security knowledge, account protection, Mobile Device Management (MDM)
  • Systems: Windows, MacOS, iOS, Android
  • Troubleshooting: Software conflicts, app crashes, system updates, device optimization
  • Cybersecurity Awareness: Data protection, vulnerability resolution, account security best practices
  • Leadership: Team supervision, staff training, process improvement, compliance
  • Communication: Translating technical concepts, client relations, cross-functional collaboration
  • Operations: Inventory management, loss prevention, workflow optimization

Certification

CompTIA Security+ (2025)

Timeline

Wireless Sales & Technical Consultant

Cellular Sales
03.2021 - 04.2025

Store Manager

Rack Room Shoes
02.2017 - 02.2021

Assistant Manager

Rack Room Shoes
08.2012 - 02.2017

Sales Associate

Rack Room Shoes
07.2011 - 08.2012

High School Diploma -

Chipley High School

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