William Gast

Directed a high-performing team of service technicians coordinating the prioritization and scheduling of work orders based on urgency and the expertise of technicians. Streamlined the allocation of tasks to technicians to optimize the balance between quality, productivity, and profitability. Actively supervised and assisted service technicians in mechanical diagnosis and performance, fostering operational efficiency and bolstering customer satisfaction.

Collaborated with management, sales teams, and advisors to prioritize work orders based on urgency and technician skills, achieving an optimal balance of quality, productivity, and profit. Supervised service technicians, providing daily assistance in mechanical diagnosis, contributing to smooth operations, and enhancing customer satisfaction.

Oversaw PDI crews of up to 10 employees, managing all PDI operations and ensuring the prompt delivery of between 80 and 100 units monthly. Implemented continuous training programs for PDI technicians, and delivered timely results on all outgoing units, ensuring client satisfaction and repeat business.

Performed comprehensive inspections on RV systems, diagnosing and efficiently repairing both operational issues and cosmetic/structural defects. Installed aftermarket accessories, including solar panels, satellites, and electronics, enhancing functionality and ensuring customer satisfaction.