William Gentry
Assumption,IL
Summary
IT operations and communications leader who coordinates secure systems, team workflows, and cross-functional planning. Brings hands-on experience supporting budget tracking, process documentation, compliance needs, and daily service delivery across complex technology environments.
Overview
12
12
years of professional experience
Work History
Operations Manager
BlyeRae LLC
Assumption, Illinois
09.2025 - Current
- Directed daily operations across BlyeRae LLC teams and priorities
- Coordinated schedules, staffing, and workflow planning for active projects
- Standardized procedures and updated internal process documentation
- Reviewed vendor communication and resolved service and delivery issues
- Supported budget tracking, expense review, and purchase approvals
Director of International IT & Communications
White House Situation Room
Washington, District of Columbia
01.2020 - 08.2025
- Led project planning for complex IT infrastructure upgrades delivering high-priority communications between United States and 34 countries.
- Coordinated executive project status meetings providing budget and action item updates to senior White House personnel.
- Managed daily operations for 85 voice, video, and data communications systems, tracking usage, outages, and response times.
- Coached, trained, and supported 30 technicians delivering 24/7 end-user support.
Senior Communications IT Manager
White House Situation Room
Washington, District of Columbia
01.2018 - 12.2019
- Managed, coached, and evaluated five information technology teams delivering 24-hour customer support.
- Supported White House Situation Room Director of Operations with communication and IT support, enhancing National Security Council operational effectiveness.
- Assisted in directing crisis communications for Situation Room leadership and interagency stakeholders.
- Prepared and delivered readiness briefings for senior officials, facilitating timely decision-making during emergency situations.
- Developed and delivered clear, persuasive presentations for technical and non-technical audiences, ensuring alignment and understanding across cross-functional teams.
Communications IT Team Member
White House Situation Room
Washington, District of Columbia
01.2017 - 01.2018
- Assisted Senior Communications IT Manager in providing technology support for White House officials and National Security Council staff, enhancing service delivery.
- Worked with customers and tier three support to identify, evaluate, and resolve communications issues.
- Monitored secure communications for White House Situation Room briefings
- Coordinated routing of classified messages for National Security Council staff, ensuring timely and secure communications. to National Security Council staff
- Ensured compliance with applicable laws and regulations related to customer service operations.
- Fostered collaborative relationships with multidisciplinary teams, external partners, and executive leadership to support operational objectives.
Operations Specialist
United States Coast Guard
01.2015 - 01.2017
- Coordinated logistics for training exercises, ensuring timely resource allocation and effective support for personnel.
- Streamlined operational procedures, enhancing mission readiness and efficiency for Coast Guard units.
- Developed and maintained standard operating procedures to ensure compliance with federal regulations and safety protocols.
- Analyzed operational data to identify trends, supporting strategic decision-making in resource management.
Education
Bachelor of Science - Public Administration
Southern New Hampshire University
Hooksett, NH05-2020
Skills
- IT project management
- Budget tracking
- IT governance frameworks
- Operations management
- Strategic Planning
- Stakeholder coordination
- Executive communication
- Systems administration
Timeline
Operations Manager
BlyeRae LLC
09.2025 - Current
Director of International IT & Communications
White House Situation Room
01.2020 - 08.2025
Senior Communications IT Manager
White House Situation Room
01.2018 - 12.2019
Communications IT Team Member
White House Situation Room
01.2017 - 01.2018
Operations Specialist
United States Coast Guard
01.2015 - 01.2017
Bachelor of Science - Public Administration
Southern New Hampshire University