RAJAN PATHAK
Doha
Summary
Dynamic IT Project Manager with a proven track record at Events and Entertainments Enterprises, delivering high-impact event technology solutions. Expert in Agile methodologies and budget management, achieving 99.5% system uptime and enhancing customer satisfaction. Skilled in team leadership and performance optimization, driving significant revenue growth and operational excellence.
Overview
12
12
years of professional experience
1
1
Certification
Work History
IT Project Manager - Event Technology & Operations
Events and Entertainments Enterprises Trading WLL (E3)
Doha
03.2022 - Current
- Architected and delivered end-to-end event technology platforms for 10,000-30,000 daily attendees across four venues, processing over 50,000 monthly tickets and generating QAR 2.6M+ monthly revenue with 99.5% system uptime.
- Led design and scaling of BookingQube.com, a cloud-based ticketing platform handling over 1,600 daily tickets, managing a six-member development team with zero-downtime releases.
- Directed annual technology budget exceeding $500K, negotiating vendor contracts and deploying over 50 POS terminals for daily transactions between QAR 18,000-170,000.
- Established operational excellence framework via Zoho Sprint, tracking over 350 requests and reducing average response time by 40% and resolution time by 35%.
- Managed live event IT operations for 25-35 staff, overseeing infrastructure including over 60 CCTV cameras and real-time incident response, achieving 20% cost reduction through optimization.
- Implemented security and compliance frameworks for payment processing (QAR 82K daily), ensuring data privacy and achieving zero security breaches over two years.
- Delivered Mega Park Entertainment Complex infrastructure supporting 6,000-8,000 daily visitors with a 25-member team, achieving 99.5% system uptime and QAR 2.6M+ in monthly revenue.
- Managed technology for InflataRUN 900 Adventure Park with over 3,000 daily participants; implemented queue management system reducing wait times from 20 to eight minutes, enhancing customer satisfaction by 25%.
Product Manager - Ticketing Platform
Q-Tickets Events WLL
Doha
01.2015 - 10.2021
- Owned product roadmap for high-volume ticketing platform, supporting over 30,000 ticket sales per event with zero downtime during peak periods in Qatar and GCC region.
- Led cross-functional team of 6 engineers through Agile/Scrum product releases, increasing sprint velocity by 45% and reducing defect rates by 60% via CI/CD pipeline implementation.
- Implemented structured Agile project tracking using Zoho Sprint and Jira, enhancing release predictability by 70% and stakeholder satisfaction by 85% with burndown charts and automated reporting.
- Managed platform enhancements, technical debt, and real-time incident resolution, decreasing mean time to resolution from 4 hours to 45 minutes.
- Collaborated with C-level stakeholders to define product strategy, achieving 40% increase in platform adoption and entry into 3 new market segments.
Software Engineer - Enterprise Applications
Elegance Power & Infrastructure Pvt. Ltd
India
01.2014 - 01.2015
- Developed web-based enterprise applications using modern frameworks, with a specialized focus on database design, query optimization, and system scalability for high-transaction environments.
- Implemented performance optimization strategies that reduced page load times by 65% and improved database query performance by 80% through indexing and query refactoring.
- Collaborated with senior developers and architects to establish coding standards, documentation practices, and version control workflows that became the foundation for team development processes.
Education
Master of Computer Applications - Computer Applications Development
Sharda University
Greater Noida,India06-2014
Skills
- Event technology systems
- Ticketing platform development
- IT project management
- Sprint planning
- Budget management
- Customer satisfaction enhancement
- Team leadership
- Performance optimization
- Project and program management
- Access control solutions
- Payment gateway integration
- Gate management systems
- Live event operations
- Venue technology coordination
- Security infrastructure
- Agile methodologies
- Stakeholder management
- Risk management strategies
- Release planning and deployment
- Change management governance
- Technical leadership skills
- Cloud architecture platforms
Certification
- Project Management Professional (PMP), Project Management Institute
- PMI Agile Certified Practitioner (PMI-ACP), Project Management Institute
- Lean Six Sigma AI Belt, MF Treinamentos
- Lean Six Sigma Black Belt, MF Treinamentos
Languages
- Hindi
- English, Professional
- Hindi, Native
Personal Information
- Notice Period: 30 Days / Negotiable
- Title: Senior IT Project Manager | Event Technology & Platform Delivery
- Visa Status: Qatar Residence Permit (Transferable)
Languages
English
Proficient (C2)
C2
Timeline
IT Project Manager - Event Technology & Operations
Events and Entertainments Enterprises Trading WLL (E3)
03.2022 - Current
Product Manager - Ticketing Platform
Q-Tickets Events WLL
01.2015 - 10.2021
Software Engineer - Enterprise Applications
Elegance Power & Infrastructure Pvt. Ltd
01.2014 - 01.2015
Master of Computer Applications - Computer Applications Development
Sharda University