Steven Ciferri
Verbank,NY
Summary
With over 20 years of experience in event management, successfully operating live meetings and events, ensuring exceptional customer service and technical support for corporate clients. Passionate about mentoring young technicians, helping them grow and excel in the AV industry, while guiding them to explore various avenues within the tech world. Results-driven leader with a strong background in strategic management and organizational growth. Expertise in developing and implementing effective business strategies, optimizing processes, and driving team performance. Known for adaptability and effective collaboration, consistently delivering measurable outcomes in dynamic environments. Strong communication and problem-solving abilities, focused on fostering a productive and positive team culture.
Overview
13
13
years of professional experience
Work History
Director/Operations Manager of Event Technology
Encore Event Technologies
10.2007 - 12.2020
- Managed client events and followed through on all client requests to ensure successful outcomes
- Manage technical labor for set up, operators and strike crews both freelance and IATSE Local 74 staging in CT
- Set up and operated Zoom, WebEx and Microsoft Teams platform for client meetings
- From small single person meetings to large ballroom virtual meetings
- Managed the local client relationship while providing the utmost in client satisfaction
- Ensured all company owned inventory is in good working order and secure from theft or damage to comply with all company security and safety measures
- Managed the sales process for maximum capture of business and revenue
- Managed budget for increased revenue and controlled expenses effectively, including sub-rentals and labor
- Developed and mentored staff effectively, created an environment of continual improvement and inspired employee morale
- Developed diagrams using CAD program to create 2D, 3D and virtual rooms designs for client meetings and events
Education
High School Diploma -
Poughkeepsie High School
Poughkeepsie, NY09.1991
Certified Technology Specialist (CTS) - Technology
International Communications Industries Association
Poughkeepsie, NY06.2002
Skills
- Event management
- Project management
- Contract and vendor management
- Troubleshooting
- Time management
- Client communication
- Audio systems
- Video systems
- Mentoring
- Customer service
- Project coordination
- Budget management
- Negotiation
Timeline
Director/Operations Manager of Event Technology
Encore Event Technologies
10.2007 - 12.2020
High School Diploma -
Poughkeepsie High School
Certified Technology Specialist (CTS) - Technology
International Communications Industries Association
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