William Giblin
Methuen,MA
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
34
34
years of professional experience
Work History
Security Officer
Metro One Security
Tewksbury, MA
04.2024 - Current
- Confirmed visitor identification prior to granting entry into the building.
- Investigated all reported incidents of theft or vandalism on premises.
- Participated in training sessions to stay up-to-date on current security trends and best practices.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Provided escorts for visitors as needed throughout the facility.
- Adhered to post orders while maintaining a visible presence around the property.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
- Maintained accurate logs of all security related activities.
- Investigated any suspicious persons or vehicles on premises and contacted appropriate authorities if necessary.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Responded to alarms and conducted investigations as required.
- Monitored surveillance cameras and responded to suspicious activity.
Funeral Assistant
Pollards Funeral Home
Methuen, MA
10.2023 - Current
- Accompanied deceased persons to the place of final disposition or cremation facility.
- Supervised funeral processions to direct cemetery parking.
- Arranged flowers according to customer specifications.
- Led and directed funeral and graveside services.
- Greeted guests at the door and provided directions when needed.
- Removed deceased from place of death and transported to funeral home.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Funeral Home Assistant
B&D Funeral Home
Methuen, MA
09.2021 - 04.2023
- Organized chapels for visitations and maintained calm and orderly atmosphere.
- Communicated with funeral attendees to provide information and facilitate organized services.
- Escorted mourners to parlors for wakes and funerals.
- Offered comfort and counseling to address bereaved family members' needs.
- Demonstrated self-reliance by meeting and exceeding workflow needs.
- Transporting Deceased to Funeral Homes
Public Safety Officer
Southern New Hamphire University
Manchester, NH
09.2018 - 09.2021
- Investigated crimes, accidents and other reported incidents to foster resolution.
- Drafted investigation and incident reports and submitted to appropriate personnel.
- Responded to complex public safety situations and supported restoration of order and safety.
- Enforced traffic and parking regulations.
- Responded to crimes in progress, initiating actions such as interrogation of suspects or medical aid for victims.
- Monitored and investigated suspicions persons and situations and unusual activities.
- Supported positive relationships between community leaders and general public by demonstrating courteous and cooperative behavior when interacting with citizens and visitors.
- Drove patrol vehicle to monitor [Number]-square-mile area for dangers and hazards.
- Investigated illegal or suspicious activities, performing direct follow-up or reporting findings to appropriate senior personnel.
- Patrolled designated to identify criminal activities, issue citations, prevent incidents and serve warrants.
Correction Officer
Essex County Sheriff's Department
Middleton, MA
10.1990 - 12.2009
- Maintained daily logs of shift activity.
- Maintained correct physical head count for inmates.
- Conducted thorough cell searches to uncover contraband and other materials not allowed at facility.
- Maintained appropriate control, security and well-being over those detained.
- Attended regular trainings and maintained appropriate certifications.
- Observed inmate behavior to prevent crime, escape attempts and other dangerous activities.
- Conducted routine and emergency head counts.
- Conducted internal security checks to ascertain inmate safety.
- Employed de-escalation techniques, verbal commands and physical and mechanical restraints to address unruly inmates.
- Patrolled and visually inspected units, yards, buildings and prisoner property and clothing to ensure welfare, security and safety.
- Maintained communications with staff and inmate body to maintain safe, effective prison environment.
- Operated telephones, switchboards, intercoms and two-way radios to communicate with other personnel.
- Conducted cell and illegal substance checks.
- Observed and directed inmates during recreation, visits, telephone and shower time.
- Assisted in restraining violent and unruly inmates.
- Maintained clear and open communications with facility areas to support safe operations.
- Informed inmates and visitors of rules, safety and security procedures and responsibilities.
- Recognized signs of problems, such as despondency, depression and anger in order to prevent riots or suicides.
- Supervised residents during meal distribution and intake, recreation time and work-site performance.
- Enforced resident behavior management protocols and drafted incident reports for infractions.
- Received property from incoming inmates, provided receipts and inspected items for contraband.
- Conducted booking procedures on new inmates by performing fingerprinting and medical assessments.
- Transported inmates to and from medical and dental appointments, funerals, work details and court hearings.
- Escorted prisoners to and from court, jail and other jurisdictions or rehabilitation institutions.
- Transported inmates to scheduled court appearances, medical appointments and authorized activities.
- Directed visitor sign-in, documenting processes and completing appropriate visitation logs.
- Safely transported inmates to and from work sites.
- Led grid searches to locate and confiscate potential harmful items and contraband.
- Instructed inmates on work detail and oversaw work-site transportation.
- Provided testimony in court when called to testify.
- Supervised activities of adolescents in residential setting.
Youth Counselor
Harbor Schools
West Newbury, MA
09.2005 - 09.2009
- Monitored and cared for youth in carefully controlled environment to promote safety.
- Demonstrated appropriate behavior, listened carefully to others and showed respect for people to promote positive influence for youngsters.
- Supervised youth group members to maintain organized and safe environment.
- Communicated with challenged and troubled children in effort to exact positive impact and influence.
- Monitored behavior in individual and group sessions and intervened when necessary.
- Advised children and helped to foster improved levels self confidence.
- Reminded youngsters to diffuse anger-fueled situations by communicating effectively and talking about problems instead of lashing out.
- Drafted weekly progress reports and memos to inform family members of youth progress and needs.
- Maintained confidentiality through stringent handling of charts and data.
Education
High School Diploma -
Methuen High School
Methuen, MA05.1987
Skills
- Guest assistance
- Communication
- Relationship building
- Decision-making
- Casket Preparation
- Visitation Coordination
- Guest Interaction
- Guest Assistance
- Cultural Sensitivity
- Compassionate Communication
References
References available upon request.
Timeline
Security Officer
Metro One Security
04.2024 - Current
Funeral Assistant
Pollards Funeral Home
10.2023 - Current
Funeral Home Assistant
B&D Funeral Home
09.2021 - 04.2023
Public Safety Officer
Southern New Hamphire University
09.2018 - 09.2021
Youth Counselor
Harbor Schools
09.2005 - 09.2009
Correction Officer
Essex County Sheriff's Department
10.1990 - 12.2009
High School Diploma -
Methuen High School