William (Rob) Ginn
Springboro,OH
Summary
Dedicated Vocational Instructor with a proven track record in curriculum development and progress assessment. Committed to delivering comprehensive instruction while exemplifying educational excellence and professional conduct. Aiming to leverage expertise in engaging and effective teaching methods in a dynamic educational environment.
Overview
16
16
years of professional experience
Work History
Technical Service Manager
The Habegger Corporation
Sharonville, OH
06.2023 - 03.2025
- Created a positive learning environment by establishing open communication with students, technicians, and owners.
- Utilized multimedia technologies, such as audio-visual equipment and equipment trainers, when teaching classes.
- Incorporated current HVAC equipment into lessons in order to engage students' interest in real-world applications.
- Provided individualized instruction to students to improve their technical abilities.
- Maintained accurate records of attendance to issue continuing education units for the state, NATE, and factory hours.
- Provided live technical support for other dealers in the field.
- Planned, produced, and edited video projects to maximize the learning experience.
- Proctored NATE and EPA exams.
Operations Manager
Service Experts Heating and Cooling
Sharonville, OH
05.2020 - 03.2023
- Created streamlined Microsoft Excel sheets and other various platforms to reduce operation times and create more efficient office procedures.
- Proficient in Microsoft Office and Google Sheets, Docs, and Drive.
- Performed day-to-day tasks and daily operations, such as payroll, work order reviews, customer complaints, etc.
- Created a strong training program for junior staff.
- Proven ability to run sales and/or service calls as needed.
- Excelled in selling high-end equipment on a regular basis.
- Build relationships with clients by using various sales methods.
- Trained technicians in technical aspects and sales aspects.
- Proven ability to relay the value of products to clients, and achieve buy-in from the client.
- Strong knowledge of in-home HVAC products and the ability to transfer that knowledge using simple analogies that the client can understand.
- Excelled in communication with the clients and technicians.
Commercial HVAC Manager
Day and Night Air Conditioning and Heating
Phoenix, AZ
06.2014 - 04.2020
- Bid for commercial replacement units and maintenance contracts.
- Built the Commercial department from the ground up to a successful, profitable department.
- Build an exceptional HVAC maintenance Excel proposal visual aid.
- Built an organizational system utilizing Google Drive.
- Work with vendors to get the best possible price on equipment.
- Managed payroll.
- Work with the advertising department to develop strategies for the advertising plan.
- Manage technicians, installers, coordinators, and dispatchers.
- Build exceptional relationships with clients.
- Built a clientele from nothing by door-to-door prospecting, marketing events, and referrals.
- Manage labor, do measurements, order parts, manage subcontractors, etc., all while decreasing operating costs.
Service Technician-Field Supervisor
Steve's Heating and Air Conditioning
Florence, KY
11.2012 - 06.2014
- Ran Service calls/Maintenance Calls
- Built relationships with clients
- Resolve difficult issues with problem clients
- Ran install calls when needed
Service Technician
Service Experts Heating and Cooling
Covington, KY
04.2009 - 11.2012
- Learned HVAC trade and rose above expectations as a technician
- Ran Service calls/Maintenance Calls
- Built relationships with clients
- Had more IAQ sales as technician than most other technicians
- Had more replacement leads than any other technician
- Had more positive online reviews than any other technician
- Ran install calls when needed
Education
Build-a-Tech -
Lennox
Dallas, TX05.2009
High School Diploma -
Larry A Ryle High School
Union, KY05.2003
Skills
- EPA Type I and II certification
- Air-to-air heat pump
- Gas heating
- Boilers
- Air conditioning
- Microsoft Office
- Excel
- Communication skills
- Nexstar service system
- BDR (Business Development Resources)
- Nate and EPA Proctor
- Video editing
- Class curriculum creator
- PowerPoint
Special Skills Certifications
- EPA Type I & II certification
- Skilled and technically trained in air to air heat pump, gas heating and Air Conditioning
- Advanced skills in Microsoft Office Specializing in Excel
- Have a high level of communication skills with clients
- Have an advanced understanding of pricing structures
- Nexstar service system proficient
- Proficient in BDR (Business Development Resources) Commercial Maintenance Agreements sales process
References
References available upon request.
Timeline
Technical Service Manager
The Habegger Corporation
06.2023 - 03.2025
Operations Manager
Service Experts Heating and Cooling
05.2020 - 03.2023
Commercial HVAC Manager
Day and Night Air Conditioning and Heating
06.2014 - 04.2020
Service Technician-Field Supervisor
Steve's Heating and Air Conditioning
11.2012 - 06.2014
Service Technician
Service Experts Heating and Cooling
04.2009 - 11.2012
Build-a-Tech -
Lennox
High School Diploma -
Larry A Ryle High School
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