Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

William Goico Pockels

Miami,USA

Summary

Experienced with leading teams to achieve project goals through effective management and strategic planning. Utilizes strong organizational and communication skills to foster collaboration and drive performance. Track record of successfully overseeing project execution and adapting to dynamic work environments.

Overview

5
5
years of professional experience

Work History

Team Lead / Customer Service & Operations

Shipilly
Miami, FL
02.2025 - Current
  • Continued working with the BTG account after its transition to Shipilly as a 3PL partner.
  • Collaborated with the Customer Service and Operations teams to manage and schedule warehouse incoming and outgoing cargo.
  • Played a key role in improving the warehouse inventory system and optimizing operational processes to enhance efficiency.
  • Contributed to initiatives aimed at acquiring more accounts with the same workforce capacity by streamlining workflows and resource allocation.
  • Led team to enhance operational efficiency and reduce processing times.
  • Developed training programs for new employees to ensure consistent performance standards.

Warehouse Operations Lead

BTG
Miami, FL
04.2024 - 02.2025
  • Maintained a crucial role in warehouse operations under the guidance of the operations manager.
  • Oversaw order fulfillment, scheduling, and logistics coordination to support BTG’s e-commerce distribution.
  • Provided leadership to the team, ensuring efficiency and accuracy in handling inventory and outbound shipments.
  • Oversaw daily warehouse operations, ensuring optimal workflow and adherence to safety protocols.
  • Trained and mentored junior team members on inventory management systems and best practices.

Team Lead – BTG Account (E-commerce)

SLS Warehouse
Miami, FL
01.2023 - 04.2024
  • Managed multiple client accounts with a primary focus on BTG’s e-commerce operations.
  • Supervised daily warehouse activities, including receiving, picking, packing, and shipping.
  • Trained and guided team members to achieve performance goals.
  • Ensured compliance with safety, quality, and productivity standards.
  • Led team in optimizing warehouse operations and improving workflow efficiencies.
  • Implemented safety protocols, enhancing workplace safety compliance and reducing incidents.

Development Supervisor

Dominicus Americanus
La Romana, Dominican Republic
07.2022 - 01.2023
  • Maintained organized records of 200+ customers, employees, and deals.
  • Collaborated with the owner to improve the data system, increasing efficiency.
  • Performed market analysis to benchmark competitors and developed strategies that upheld the company’s #1 customer service ranking.
  • Assisted branch managers with negotiations, contract development, and relationship management.
  • Strengthened client relationships by providing excellent customer service.

Warehouse Associate

Metropolitan Warehouse and Delivery
Miami, FL
01.2022 - 06.2022
  • Prepared orders by processing requests and supply orders, pulling materials, packing boxes, and staging deliveries.
  • Entered required data into reports accurately and on time.
  • Reported operational issues to supervisors for corrective action.
  • Worked with team members to ensure timely and accurate product placement.
  • Operated forklifts and pallet jacks to efficiently move and organize inventory.
  • Conducted thorough inspections of incoming and outgoing shipments to ensure accuracy.

Warehouse Supervisor

Trade Management Solutions Logistics
Miami, FL
06.2021 - 12.2021
  • Assisted by the General Manager with daily scheduling and planning.
  • Delegated tasks to warehouse personnel and supported performance improvement.
  • Monitored product quality, inventory accuracy, and merchandise location control.
  • Oversaw assembly line operations to ensure efficiency and compliance with standards.
  • Coordinated daily warehouse operations to optimize inventory management and order fulfillment processes.
  • Trained and mentored team members on safety protocols and operational procedures.

Education

Bachelor of Science - Civil Engineering

Florida International University
Miami, FL
02-2026

Associate of Arts - Civil Engineering

Miami Dade College
Miami, FL
12-2018

Skills

  • Proficient in Microsoft Excel (advanced techniques)
  • Proficient in AutoCAD
  • Proficient in Microsoft Office Suite and Google Suite
  • Fluent in Spanish
  • Strong adaptability and problem-solving skills
  • Quick and critical learner
  • Attention to detail
  • Conflict resolution
  • Customer focus
  • Coaching and mentoring
  • Quality control
  • Process improvement
  • Relationship building
  • Risk management
  • Problem-solving
  • Teamwork and collaboration
  • Team supervision
  • Quality improvement
  • Team building
  • Computer skills

Affiliations

  • Miami Dade College – Dean’s List, Spring 2016 – Fall 2018
  • Interact Club by Rotary International (Dominican Republic): Vice-President (2015–2016), Secretary (2014–2015), Treasurer (2013–2014)
  • Saint Jude Thaddeus School (Dominican Republic) – Basketball Team Captain (Fall 2013 – Fall 2016)

Timeline

Team Lead / Customer Service & Operations

Shipilly
02.2025 - Current

Warehouse Operations Lead

BTG
04.2024 - 02.2025

Team Lead – BTG Account (E-commerce)

SLS Warehouse
01.2023 - 04.2024

Development Supervisor

Dominicus Americanus
07.2022 - 01.2023

Warehouse Associate

Metropolitan Warehouse and Delivery
01.2022 - 06.2022

Warehouse Supervisor

Trade Management Solutions Logistics
06.2021 - 12.2021

Bachelor of Science - Civil Engineering

Florida International University

Associate of Arts - Civil Engineering

Miami Dade College
William Goico Pockels