William Gonzalez

• Project: Commander Navy Installation Command (CNIC)
  Project Description: Ensure the highest quality of software before deployment, acting as the final gatekeeper to guarantee that all software meets specified requirements and standards.
  Role:
• Acted as the final gatekeeper for software deployment, ensuring no software is released without thorough testing and approval.
• Designed and implemented comprehensive test plans covering all aspects of software functionality, performance, and security.
• Conducted rigorous functional, regression, integration, and performance testing using both manual and automated techniques.
• Tracked and managed defects, ensuring timely resolution and effective communication with developers and stakeholders.
• Maintained detailed test documentation and generated comprehensive test reports and metrics.
• Evaluated and enhanced testing processes, tools, and methodologies, staying updated with industry trends and best practices.
  Technical Environment: JIRA, ALM

• Project: FDA Center for Drug Evaluation Research (CDER)
• Project Description: Optimize the ticket triage process for handling incoming tickets from multiple sources across multiple teams.
• Role: Conducted meticulous reviews of ticket details to guarantee precision and clarity in their classification, thereby preemptively eliminating potential confusion or delays in resolution. Collaborated effectively with team members to ensure timely resolution of tickets.
• Technical Environment: ServiceNow, WorkFront

• Project: US Delivery Excellence
• Project Description: Partners with the business to innovate our delivery, enable efficiency and collaboration, and bring meaningful insights to manage risk and improve quality in the way we sell and deliver projects.
• Role: Tool support for over 18 enabling tools across the globe for internal and external users. In the catalog of tools that we support, we have program and project management tools, agile management, code quality testing, Business process design, traditional work management and project control, document management and collaboration, performance testing and network virtualization, test automation, defect management and service management.
• Technical Environment: HP ALM, Jira, Confluence, SharePoint, ServiceNow, SonarQube, JRebel, Octane, Smartsheet, PMC, UFT, LRE, Octane, Loadrunner, Splunk and other internal tools.

• An Online Dealer, that operates in central Florida and across United States. With a revenue of $164.7 million in 2021
• Description: Quality assurance of a motor vehicle to attend customer satisfaction, final and only personal encounter with the costumer.
• Technical Environment: SAP, Okta

• An American aerospace, arms, defense, information security, and technology corporation with worldwide interests.
• Project Description: Auditing and maintenance of security policies and ensure all devices are compliance with company and government policies (DFARS). Enforcement of security policies and maintain inventory of non-core IT devices. Hardening Windows and Linux devices by following company policies and
• Technical Environment: Windows Server and desktop, Service Central, Linux CentOS/Red Hat

A family-owned Computer retail and service company.

Description: In charge of business operations, sales, and services, maintain and configure IT devices for home or business sector (Computers, phones, tablets, routers, POS systems, server, and printers). Repair and troubleshoot technology devices, provide support on-site or remotely. Design network infrastructure. Install and configuration of network devices. Configure windows server from the ground including configuring active directory, DHCP, DNS Hyper-V. Manage GCP buckets and VMs.