Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

William Goodwin

Largo,FL

Summary

Efficient Customer Service Representative with great planning, problem-solving and multitasking skills. Previous sales experience 4+ years with selling vacation ownership packages for five star resorts. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Reliable employee seeking Client Services Agent position. Offering superior verbal communication skills, excellent people relations skills and good judgment. I'm an honorable veteran with 8 years military experience Navy and Army. Highly trained, disciplined, reliable and an influential motivating team leader.

Enthusiastic about the Client Services Agent position I'm eager to contribute to team success through hard work, attention to detail and excellent organizational skills.

Experienced Customer Service Representative with over 10 years of experience in customer relations. Excellent reputation for resolving problems and improving customer satisfaction. Dedicated sales professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Client Services Agent position. Ready to help team achieve company goals and contribute my unique experiences and skills with customer service relations.

Overview

6
6
years of professional experience

Work History

Pool Technician

Clear Choice Pool & Spa
Palm Harbor , FL
2021.06 - Current
  • Brushed pool walls and floors to reduce algae and slime formation and prevent staining.
  • Exercised strong knowledge of swimming pool motors, pumps and filtration systems to service and monitor pool and equipment.
  • Demonstrated courtesy, respect and professionalism to promote company values and customer care.
  • Vacuumed pool using to remove dirt, debris and contaminants at bottom of pool.

Internet Help Desk Representative

Spectrum
Saint Petersburg , FL
2020.11 - 2021.05
  • Responded to inquiries by phone, email and walk-up requests.
  • Walked user through series of steps to determine problem and implement likely solution.
  • Used established procedures to identify critical customer and system issues and escalate problems to appropriate person or group.
  • Logged activities in tracking system to maintain accurate, timely records.

Dispatcher / Payment Processing Specialist

Allstate Roadside Services
Largo , FL
2016.08 - 2020.10
  • Prepared and mailed invoices to customers, processed payments and documented account updates.
  • Responded to inbound inquiries regarding accounts and payments.
  • Made outbound calls to vendors and customers to discuss and resolve account needs.
  • Submitted cash and check deposits and generated cash receipts to record money received.

Customer Service Representative

HSN Home Shopping Network
Saint Petersburg , FL
2016.01 - 2016.06
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

Education

Diploma - Computer Web Design And Local Area Networking

Allentown Business School
Allentown, PA
09.2001

Bachelor Of Science - Media Communication And Technology

East Stroudsburg University of Pennsylvania
East Stroudsburg, PA
09.1994

Skills

  • Customer Care
  • Positive Interactions
  • Daily Reports
  • Customer Satisfaction
  • Training Routines
  • Team Management
  • Safety Standards
  • Safety Awareness
  • Guest Experiences
  • Technical Documentation
  • Project Leadership
  • Strength Training

Accomplishments

  • Achieved Allstate dispatcher graduation training as top of my class with outstanding scores in computer, phone, and verbal communication with people by completing assigned duties beyond expectations with accuracy and efficiency.

Timeline

Pool Technician

Clear Choice Pool & Spa
2021.06 - Current

Internet Help Desk Representative

Spectrum
2020.11 - 2021.05

Dispatcher / Payment Processing Specialist

Allstate Roadside Services
2016.08 - 2020.10

Customer Service Representative

HSN Home Shopping Network
2016.01 - 2016.06

Diploma - Computer Web Design And Local Area Networking

Allentown Business School

Bachelor Of Science - Media Communication And Technology

East Stroudsburg University of Pennsylvania
William Goodwin