William Goodwin
Edmond
Summary
Adept Network Technician with a track record of enhancing customer satisfaction through efficient technical support at Cabling Concepts Inc. Demonstrates exceptional problem-solving and teamwork skills, excelling in cable management and installation. Proven ability to master new technologies, including fiber optic fusion splicing, while maintaining high service standards and fostering significant vendor relationships.
Developed skills in network infrastructure and fiber optics installation in fast-paced technical environment. Demonstrates proficiency in problem-solving and implementing network solutions. Seeking to transition into new field, bringing focus on seamless connectivity and technical expertise.
Overview
5
5
years of professional experience
Work History
Network Technician, Fiber Optics
Cabling Concepts Inc.
12.2024 - Current
- Increased customer satisfaction by providing efficient technical support and solutions.
- Ensured optimal signal transmission by conducting thorough end-to-end testing on all installed systems.
- Established strong relationships with key vendors in order to source high-quality materials and equipment at competitive prices.
- Maintained high-quality service standards by adhering to industry best practices and safety regulations during installations.
- Collaborated with cross-functional teams for successful completion of large-scale fiber optic projects.
- Identified and reported equipment malfunctions, defective parts and materials to appropriate supervisor.
Line Cook
Tailwind
01.2024 - 08.2024
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
- Collaborated with team members to maintain a clean and safe working environment, adhering to health and safety guidelines.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Plated and presented all dishes to match established restaurant standards.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Upheld strict sanitation standards while preparing meals, maintaining a clean workspace free of cross-contamination risks.
- Fostered culture of continuous improvement, encouraging feedback and implementing suggestions for better kitchen operations.
Music Instructor
Ringgold High School
07.2022 - 07.2022
- Enhanced student performance by developing individualized lesson plans tailored to their strengths and weaknesses.
- Prepared students for auditions for institutions by aiding with music selection, assigning practice hours required for mastery of piece and assessing progress and accuracy in playing.
- Fostered inviting and comfortable learning environments for students to promote enthusiasm for [Type] instruments and commitment to practicing.
- Developed students'' critical listening skills by incorporating music analysis activities into lessons, enabling them to better understand the nuances of various compositions.
- Maintained up-to-date knowledge of current music education trends, incorporating innovative strategies into the curriculum.
- Designed engaging practice routines that reinforced essential skills while keeping learners motivated and focused on improvement goals.
- Instructed students from Beginner to Intermediate level in playing marching percussion instruments, reading sheet music and general music appreciation.
Delivery Driver
Dominos
03.2020 - 04.2021
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
Education
Bachelor of Arts - Music Education
Jacksonville State University
Jacksonville, ALHigh School Diploma -
Lakeview Fort Oglethorpe High School
Fort Oglethorpe, GA05-2021
Skills
- Preventative maintenance procedures
- Cable management proficiency
- Cable installation
- Teamwork and collaboration
- Problem-solving
- Reliability
- Learning fiber optic fusion splicing
- Learning OTDR testing
Timeline
Network Technician, Fiber Optics
Cabling Concepts Inc.
12.2024 - Current
Line Cook
Tailwind
01.2024 - 08.2024
Music Instructor
Ringgold High School
07.2022 - 07.2022
Delivery Driver
Dominos
03.2020 - 04.2021
Bachelor of Arts - Music Education
Jacksonville State University
High School Diploma -
Lakeview Fort Oglethorpe High School
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