William Gossett

• Led site operations to ensure compliance with safety regulations and city policies.
• Developed training programs for new staff, enhancing onboarding efficiency and knowledge retention.
• Streamlined communication channels between departments to facilitate project coordination and execution.
• Implemented process improvements that increased operational efficiency and reduced turnaround times.

• - Supervised day-to-day warehouse operations, ensuring timely and accurate order fulfillment.
• - Managed and trained warehouse staff, delegated tasks, and maintained a productive work environment.
• - Monitored inventory levels and coordinated with logistics partners for efficient delivery schedules.
• - Enforced company policies and safety procedures to ensure a safe and organized workspace.

• - Conducted loading and unloading of chemicals from railcars with strict adherence to safety and environmental guidelines.
• - Operated specialized machinery and equipment while performing routine maintenance checks.
• - Documented loading procedures and maintained accurate records for regulatory compliance.
• - Collaborated with quality control and safety teams to ensure proper handling of hazardous materials.

• - Received, inspected, and organized incoming shipments, verifying contents against purchase orders.
• - Prepared outgoing shipments, labeled packages, and ensured timely dispatch.
• - Utilized warehouse management systems to track inventory and maintain stock accuracy.
• - Operated forklifts and pallet jacks in accordance with safety standards.

• Provided first-level technical support for 200+ end users in a corporate enterprise environment, resolving hardware, software, printer, and peripheral device issues.

• Installed, configured, maintained, and upgraded desktop computers, laptops, operating systems, software applications, and network-connected devices.

• Troubleshot hardware, software, connectivity, and user-access issues while documenting incidents and service requests to ensure timely resolution.

• Supported audiovisual (AV) systems, conference room technology, projectors, displays, and related equipment for business operations and meetings.

• Assisted with network resource administration including user account support, device connectivity, shared resources, and basic network troubleshooting.

• Utilized IT service management practices to prioritize incidents, process service requests, and escalate complex technical issues to senior IT staff when necessary.

• Maintained inventory records for computer equipment, peripherals, software assets, and technology resources to ensure accountability and operational readiness.

• Delivered exceptional customer service while communicating technical information to users of varying technical skill levels.

• Performed routine system maintenance, software deployments, cybersecurity updates, and equipment replacement projects.

• Collaborated with cross-functional departments to support business operations and minimize technology downtime.

• Followed organizational security policies and procedures while maintaining confidentiality of sensitive information.