Adam Kerfal
Virginia,Virginia
Summary
Aspiring IT professional with hands-on experience in customer service, troubleshooting, and technical product support. Currently pursuing a degree in Information Technology with a strong foundation in systems, networking, and user support. Adept at resolving technical issues, communicating effectively with non-technical users, and learning new technologies quickly. Eager to transition into a technical support, help desk, or junior IT role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Mobile Expert
T-Mobile
Virginia, United States
07.2023 - Current
- - Provided in-person technical support for mobile devices, account management, and service troubleshooting.
- - Assisted customers in setting up new devices, installing apps, and resolving software/hardware issues.
- - Maintained strong product knowledge and educated users on device features and best practices.
Valet
BMW of North America, LLC
Virginia, United States
02.2022 - 07.2023
- - Delivered exceptional customer service in a luxury setting, managing high-value vehicles and VIP expectations.
- - Developed organizational and multitasking skills while coordinating logistics and ensuring client satisfaction.
Education
Bachelor of Science - Information Technology
George Mason University
09.2026
Associate of Science - Information Technology
Northern Virginia Community College
05.2024
Skills
- - IT Support & Troubleshooting
- - Windows / macOS / Mobile OS
- - Networking Fundamentals
- - Software & Hardware Installation
- - Customer Service
- - Communication & Problem Solving
- - Ticketing Systems (familiar with)
- - Microsoft Office & Google Workspace
- - Remote Desktop Tools (basic familiarity)
Languages
Arabic
Professional Working
Certification
- - CompTIA A+ (In Progress or Planned)
- - Google IT Support Certificate
- - Microsoft Azure Fundamentals (AZ-900)
Timeline
Mobile Expert
T-Mobile
07.2023 - Current
Valet
BMW of North America, LLC
02.2022 - 07.2023
Bachelor of Science - Information Technology
George Mason University
Associate of Science - Information Technology
Northern Virginia Community College