William Graham
Columbia,SC
Summary
Versatile Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products. Experience using Cisco equipment to provide all voice and data communications for a wide range of end users. Able to adapt to change and work as a member of a team or individually. Acquired skills and highlights include: - Work ethic - Communication - Adaptability
Overview
6
6
years of professional experience
Work History
Army Medical Recruiting
US Army
09.2018 - 10.2022
- Troubleshoot desktop operating systems and hardware with System Administrator
- Monitor and repair Local Area Network
- Recruiting medical professionals securing personal identifiable information during process of application
Information Technology Specialist
U.S Army
06.2016 - 09.2018
- Performed helpdesk operations for local and wide area networks
- Responsible for set up of individual workstations in tactical and strategic environment
- Responsible for maintaining network communications, workstation troubleshooting, VoIP configuration, and administrating updates to switches and routers as well as workstations
- Gained leadership experience while shadowing team lead during multiple different situations
- Enforced Army network security and Information Assurance (IA) policies; responsible for training, health, and welfare of 3 team members.
Education
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
Salt Lake City, UT05.2027
Skills
- LAN protocols
- End-user support
- Hardware installations
- Software Updates
- Security Protocols
Active Secret Security Clearance
Acquired DOD Secret Security Clearance while working for the US Army. Expires September 2024
Timeline
Army Medical Recruiting
US Army
09.2018 - 10.2022
Information Technology Specialist
U.S Army
06.2016 - 09.2018
Bachelor of Science - Cyber Security And Information Assurance
Western Governors University
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