Gabriel Howden
Fort Mill,South Carolina
Summary
Methodical IT team member knowledgeable about networking, project management and disaster recovery. Experienced installing hardware, updating software and managing LAN systems. Clear and open communicator with excellent planning and problem-solving skills. Creative Technical Support Representative eager to find novel and productive solutions for customer issues. Adapts to unique complaints and queries with thorough research and expert critical thinking skills. Committed to problem resolution and customer satisfaction. Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Army Information Technology Specialist
United States Army National Guard
Greenville, SC
05.2021 - Current
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to the Army's vision, mission and purpose.
- Resolved escalated issues by serving as subject matter expert on wide-ranging issues.
- Performed tests of functionality, security and performance of different workstations and devices.
- Conducted in-depth product and issue resolution research to address system issues.
- Controlled and managed server room, wireless network, server infrastructure, audiovisual equipment, laptops and video conferencing equipment.
Education
Catawba Ridge Highschool
Fort Mill, SCSkills
- Performance Monitoring and Optimization
- Application Configuration
- Software Management
- User Support
- Network Security
- Hardware Installation
- Systems Analysis
- Complex Problem-Solving
- Equipment Maintenance
- LAN Protocols
- Computer Programmin
- Component Replacements
Accomplishments
Received certificate of achievement in recognition of achievement, attention to detail, and drive for excellence in military duties.
Certification
- Certified 25 Bravo IT specialist - United States Army - July 6th 2022
Timeline
Army Information Technology Specialist
United States Army National Guard
05.2021 - Current
Catawba Ridge Highschool
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