Malika Eric Mudogo
Istanbul,Bahcesehir
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
2
2
years of professional experience
Work History
Information Technology Specialist
Eric Technolohy
Istanbul, Bahcesehir
11.2020 - Current
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Used ticketing systems to manage and process support actions and requests.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Attended regular client meetings to report project progress and address questions.
- Planned and designed system improvements to meet changing demands.
- Trained users and supported variety of problems with hardware and software.
- Installed improvements and adjusted parameters to optimize functionality.
- Performed root cause analysis to diagnose system faults.
Education
Bachelor of Science - Computer Science
University Of Benin
Benin12.2019
Skills
- Performance Monitoring and Optimization
- Hardware Installation
- Data Backups
- Startup and Shutdown Management
- Security Needs Assessment
- Software Management
- Network Security
- User Support
Timeline
Information Technology Specialist
Eric Technolohy
11.2020 - Current
Bachelor of Science - Computer Science
University Of Benin
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