Timothy Rice
Matthews,NC
Summary
Talented Technical Support Representative with gift for understanding needs of both business and home users. Versed in troubleshooting and desktop support on Windows, Linux and Mac systems. Proven skill in resolving problems quickly on first call.
Overview
6
6
years of professional experience
Work History
Information Technology Specialist
US Army National Guard
Lenoir, NC
10.2016 - Current
- Performed daily system monitoring, verifying integrity and availability of hardware, server resources, systems and key processes.
- Used ticketing systems to manage and process support actions and requests.
- Facilitated best user experience through continuous support, training classes, webinars, improvements and communication of system changes.
- Attended regular client meetings to report project progress and address questions.
- Prepared reports by collecting, analyzing and summarizing information.
- Worked closely with management teams to plan, develop, coordinate and execute technical strategies aligned to client's vision, mission and purpose.
- Performed tests of functionality, security and performance of different workstations and devices.
- Provided Tier 1 IT support to non-technical internal users through desk side support services
- Documented support interactions for future reference
- Collaborated with supervisors to escalate and address customer inquiries or technical issues
Inform
Education
BBA - Business Administration
American Military University
Charles Town, WV11.2023
Associate of Science - Cyber Security
ECPI University
Virginia Beach, VA08.2022
Skills
- Application Configuration
- Hardware Installation
- Virus Protection
- Startup and Shutdown Management
- User Support
- Network Security
- Performance Monitoring and Optimization
- Data Backups
- Equipment Maintenance
- Case Support
- Data Connectivity
- Printers and Peripherals
- Software Updates
- Hardware and Software Configuration
- Voice over Internet Protocol (VoIP)
Timeline
Information Technology Specialist
US Army National Guard
10.2016 - Current
Inform
BBA - Business Administration
American Military University
Associate of Science - Cyber Security
ECPI University
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