Nathanael Otero

Proficient on installing, operating, and performing maintenance on equipment and devices and transfer data between information processing systems as well as troubleshoot computerized equipment for hardware and software malfunctions and basic computer issues. Experienced on performing all manner of installing and editing of computer programs and provide technical documentation and maintenance for programs.

The IT professional within the military must perform the system administrator duties such as compiling report data and quality control and may be called upon to help military civilians and soldiers in the installation, operation, and maintenance of information processing equipment. The most important duty of my position as a military IT professional is to provide system administration to Tactical Battle Command Servers (TBC Server) in the tactical operations center (TOC). Additionally, debugging, analyzing, testing, and modifying software, as well as programs and manuals are also likely to be part of the MOS 25B job. Below a list of my skills and responsibilities as an IT specialists in the Army:

• Installs, operates and maintains computer systems and local area networks (LAN).
• Performs system administration (SA) and maintains computers and servers within the computing environment (CE) and the network environment (NE).
• Performs network administration (NA); installs, configures and maintains network equipment within the LAN.
• Installs, operates, and maintains commercial off the shelf (COTS) equipment (i.e. routers, switches, desktop and laptop computers).
• Provides direct support for Information Dissemination and Content Staging.
• Performs Network Operations (NETOPS) Service Desk Management, which includes incident and problem processing, change request processing, availability management and user interaction.
• Assists in the planning, configuration, management, and monitoring of the wide area network (WAN).

• Managed multiple tasks simultaneously while maintaining attention to detail.
• Observed and troubleshot equipment and machines to detect malfunctions and notify appropriate personnel of needed repairs.
• Collaborated with coworkers to perform projects quickly and meet business goals.
• Used daily system logs to document production information, discussing issues with management.
• knowledge of Intelligent Transportation Systems (ITS), Traffic Signals and Tolling Operations technology to support the FDOT District Four Regional Transportation Management Center (RTMC) and overall Transportation Systems Management and Operations (TSM&O) Program. This full-time position is based out of the District Four RTMC located on Commercial Boulevard in Broward County and is in charge of District Four’s Managed Lanes and Ramp Signal Program. The Managed Lanes and Ramp Signaling Program covers the I-95 (95 Express), I-75 (75 Express) and Ramp Signaling system along I-95 within the District Four area of responsibility.

• Removed product from boxes and placed on shelves according to merchandising guidelines.
• Picked up boxes and related trash from sales floor.
• Reset merchandise throughout assigned section to give shelves and racks professional appeal.
• Removed expired and overripe items to provide freshest options and eliminate health risks.
• Assessed floor displays to restock merchandise.
• Used proper case cutting techniques to cut and sort stock loads.
• Followed instructions to properly arrange merchandise items.
• Identified and quickly handled spill clean-up.
• Stocked, arranged and organized merchandise during late shift in store that stayed open overnight.
• Assisted customers with product, promotion and policy information.
• Assisted customers upon request in finding products or checked in warehouse for unstocked items.