William Bryce Gresham
Detroit,MI
Summary
Customer-focused management and sales professional with a diverse background of retail dynamics, marketing and customer service in varying industries. I am equipped with 4 years of liberal arts and communicative theory research at the College of Wooster, 3 years of managing experience at the head quarters location of the biggest car wash corporation in Michigan, as well as 5 years of sales experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging my explorative work experience and diversified world view to connect and communicate on a deeper level with customers, employees and higher level management alike.
Overview
6
6
years of professional experience
Work History
Manager
Jax Kar Wash
Southfield, MI
11.2020 - Current
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures, and sales team performance.
- Made use of diverse service experience, technical knowledge, and tested critical thinking skills to ascertain issues and provide swift, successful resolutions.
- Established dozens of house (fleet) accounts resulting in the addition of 100s of new club vehicles and over $250,000 in annually recurring revenue.
- As a sales team leader I averaged 80 club plan sales over the course of 2 years generating $90,000 a year in new sales revenue while maintaining a cancellation rate of 13% which resulted in an additional $224,000 in annually recurring revenue.
- Trained my sales employees on how to maintain customer accounts in our online database, facilitate monthly recurring payments, and offer tailored sales pitches based on their customer wash history and personal account details.
- Understand each day's operational requirements for each area of the car wash, and delegate responsibility based on my SWOT analysis of each team member to achieve optimal efficiency, both for our customer experience as well as location profits.
- Recruited and hired qualified candidates to fill open positions, thus minimizing staff turnover through appropriate selection, orientation, and training.
Assistant Supervisor, Athletic Recruiting & Events
The College of Wooster
Wooster, Ohio
11.2018 - 01.2022
- Trained new staff members on college policies, procedures, and event expectations.
- Aided in the development of local marketing campaigns for our athletic team's events.
- Prepared excel reports regarding ticket sales, event attendance, and employee performance issues.
- Attended sporting events to ensure the proper flow of event itinerary and delegation of event staff labor roles.
- Educated prospective student-athlete on the admissions processes, NCAA rules and regulations, and school/team specific information.
- Made cold calls to prospective student-athletes.
- Input personal information from over 250 students into reciting.
- Conducted pre-interviews for the first stage of the recruiting process.
Assistant Manager
Detroit Blues Cafe
Detroit, MI
05.2018 - 08.2018
- Made use of my diverse social background to create rapport with new and returning patrons, to foster guest satisfaction.
- Welcomed guests with a personable attitude and smile, offering to bring beverage orders while reviewing menu options.
- Provided customer service that built honest relationships with patrons to promote a comfortable atmosphere that fostered higher drink sales.
- Supervised daily operations including scheduling shifts, assigning duties.
- Coordinated daily with the security team to ensure the safety of patrons and employees alike.
Education
Some College (No Degree) - Communication Studies
The College of Wooster
Wooster, OHSkills
- Customer/Community relations
- Innovative problem solver
- Professional business writing
- Proficient in Word, Excel and Powerpoint
- Human Resource policy communication
- Event coordination
- Conflict resolution and sensitivity training
- Records management
- Staff development
- Marketing
Timeline
Manager
Jax Kar Wash
11.2020 - Current
Assistant Supervisor, Athletic Recruiting & Events
The College of Wooster
11.2018 - 01.2022
Assistant Manager
Detroit Blues Cafe
05.2018 - 08.2018
Some College (No Degree) - Communication Studies
The College of Wooster
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